Hailey Allison
Wolfforth,TX
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Eager to contribute to success through hard work, attention to detail and exceptional organizational skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Membership Coordinator
Texas Tech University Museum Association
Lubbock, TX
11.2024 - Current
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Organized successful networking events for members, fostering a sense of community within the organization.
- Created informative newsletters highlighting upcoming events, resources available, and relevant industry news for distribution to members.
- Enhanced event attendance through meticulous planning and promotion of engaging activities for members.
Catering Specialist
H-E-B
Lubbock, TX
09.2020 - 09.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Negotiated group event agreements and catering services with new, current and prospective clientele.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed menus to match the theme and requirements of clients.
- Responsible for maintaining accurate records of catering department sales.
- Utilized job-related software to create standard guidelines and calendars for the catering department.
- Onboarded and trained catering specialists and event staff on standard operating procedures, company policies and safety protocols.
- Developed the training manual for the catering department.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Evaluated existing plans and processes to identify opportunities for improvement.
Conference Service Manager
Overton Hotel and Conference Center
Lubbock, TX
09.2018 - 09.2020
- Advance knowledge in event planning of up to 1,500 people.
- Developed and cultured teams of managers and supervisors for catering and banquets.
- Collaborated with diverse hotel departments for cross-functional strategies.
- Assisted the director in forecasting weekly, quarterly and yearly budgets.
- Onboarded and trained managers and supervisors on company policies, procedures and safety protocols.
- Organized and assessed event dynamics weekly with operational teams.
- Negotiated group event agreements and catering services with new, current and prospective clientele.
- Built the training manual for the catering department.
- Developed detailed event reports, documenting all aspects of each event.
Education
Bachelor of Science - Restaurant, Hotel, Institutional Management
Texas Tech University
Lubbock, TX12-2014
Skills
- Microsoft Office
- Microsoft Outlook
- OneDrive Google Drive
- QuickBooks
- Delphi: Sales & Catering Solutions
- InfoGenesis POS
- CaterPro: Hospitality Management Software
- ezCater: Online Catering Ordering Platform
- Superior organizational skills
- Time Management
- Creativity and Adaptability
- Analytical and Critical Thinking
- Attention to Detail
Timeline
Membership Coordinator
Texas Tech University Museum Association
11.2024 - Current
Catering Specialist
H-E-B
09.2020 - 09.2023
Conference Service Manager
Overton Hotel and Conference Center
09.2018 - 09.2020
Bachelor of Science - Restaurant, Hotel, Institutional Management
Texas Tech University