Chelesea Spence

Facilitated efficient patient check-in by accurately scanning and entering demographic details, insurance information, and licenses. Enhanced referral management and appointment scheduling for new patients. Optimized chart preparation and phone operations, resulting in improved coordination of follow-up EEG appointments.

Assisted with incoming phone calls. Scheduled patient appointments. Checked patients in and out for exams. Obtained authorizations for specialist referrals. Verified patient insurance eligibility.

Assisted with patient payment processing and chart preparation one week in advance. Supported scanning and filing of patient records. Facilitated referrals to specialists and roomed patients while taking vital signs. Traveled between four office locations.

• Scheduling and rescheduling appointments, registering patients, checking in and checking out patients, obtaining authorizations from insurance companies, customer service.

• Responsible for basic clerical tasks such as answering phones, greeting patients and visitors, scheduling appointments in a professional and timely manner.