Chelisa Williams

• Process billing inquiries and resolved discrepancies efficiently to ensure timely payments.

• Manage electronic health record system for accurate patient billing and claims submissions.

• Collaborate with healthcare providers to clarify service details and enhance billing accuracy.

• Reviews invoices for accuracy, reducing errors through meticulous

attention to detail.

• Identify, research, and resolve billing variances and discrepancies to maintain system accuracy and currency.

• Work with multiple departments to check proper billing information.

• Collaborates with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.

• Maintain detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.

• Strengthens client relationships through effective communication

regarding billing issues and concerns.

● Analyzed claims data to identify trends and improve processing efficiency.

● Coordinated with internal teams to resolve complex claim issues promptly.

● Reviewed documentation for accuracy, ensuring compliance with regulations and policies.

● Analyzed complex insurance claims to determine coverage eligibility and resolve disputes.

● Collaborated with internal teams to streamline claim processing workflows and enhance customer satisfaction.

● Facilitated communication between clients, adjusters, and legal teams to expedite resolution of claims issues.
● Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
● Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
● Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
● Maintained confidentiality of patient finances, records, and health statuses.

● Collected premiums and issued accurate receipts.

● Notified insurance agents and accounting departments of policy cancellations and changes.

● Managed claims processing for auto insurance, ensuring compliance with industry regulations.
● Evaluated damage assessments and determined appropriate settlements for claims.

● Resolved disputes between insurance carriers through effective negotiation strategies that minimized legal involvement.
● Negotiated with claimants to settle claims.

● Collaborated with repair shops to facilitate timely vehicle repairs and customer satisfaction.

● Liaised with customers to address inquiries, providing clear communication throughout the claims process.
● Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
● Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.

• Managed quality control procedures to detect flaws and defects.
• Check that all required financial documents are submitted and properly signed.
• Handled and balanced substantial customer deposits efficiently.
• Checked data entries against source documents for accuracy.
• Resolved discrepancies between deposit tickets, cash receipts, and bank statements.
• Maintained accurate records of transactions for assessments.
• Conducted regular balancing activities and cross-referenced related reports.
• Promptly addressed inquiries from multiple departments regarding deposited items.
• Coordinated efficiently with team members, supervisors, and various departments on deposit concerns.
• Tracked issues and provided updates.
• Processed and logged cash transactions.
• Logged financial transactions using spreadsheets and databases.

• Assists members with opening and closing all types of accounts including but not limited to savings, checking, money market CDs, IRA and business accounts.
• Communicate with clients to request missing or additional documentation as needed.
• Ensure all financial documents meet internal policies and regulatory requirements.
• Processes address changes, stop payments and check holds to ensure they agree with the banks’ records.
• Processes deposits and loan payments received in the mail.
• Accepts loan applications and assists with general loan inquiries.
• Accepts deposits and drafts for cashing, verifies cash and endorsements, makes changes and issues receipts.

●Processed wire transfers between banks, including initiating and confirming incoming
transfers.
● Reconciled accounts to ensure they agree with the bank's records.

● Maintain records of transactions for accounting purposes.

● Processed overpayment / refund checks to debtors through Sage Accounting systems.

● Process manual ACH returns as needed due to stop payments/unauthorized entries.

● Balanced multiple priorities simultaneously while maintaining focus on achieving individual targets as well as contributing towards team goals.
●Managed workload effectively under tight deadlines, ensuring all tasks were completed accurately and on time.
● Reduced error rates in remittance transactions through meticulous data entry and attention to detail.
● Maintained strict compliance with regulatory guidelines and company policies during all phases of remittance processing.
● Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
● Handled day-to-day accounting processes to drive financial accuracy.

● Recorded deposits, reconciled monthly bank accounts and tracked expenses.

● Entered figures using 10-key calculator to compute data quickly.

• Provided support for customers on bank Cash Management Services, i.e. ACH Origination, Positive Pay, and Remote Deposit Services.
• Assisting clients with account opening and required documentation.
• Provides support for internal and external customers on complex daily online banking services involving bill pay, external transfers, and e-statements.
• Verify and submit checks deposited via Mobile Capture for completeness of items, i.e. stale date, check signed, endorsement, etc.
• Supporting clients with transactions, wire transfers, and deposits.
• Assist with researching and resolving Reg. E EFT errors i.e. completion of affidavits or statements of errors, provisional transactional credit, customer notices, case submission and management, maintenance of Reg. E log.
• Monitor the daily incoming ACH return reports and notify customers as required.

• Enroll and train cardholders on the bank and/or credit card websites to ensure customer ability to maintain credit and account online.
• Analyzing client-provided financial Documents.
• Respond to cardholder correspondence concerning changes in authorized users and/or credit line changes; determine if correspondence conforms to local, state, and federal regulations; take appropriate action to gather the required documentation and/or complete the request.
• Assist with providing solutions to inbound customer inquiries through effective problem-solving and decision making.
• Diagnose and resolve ATM Host line error conditions.

• Primary responsibilities included processing and reconciling debits and credits, preparing daily forms, and reviewing and researching unacceptable payments.
• Ensuring Financial documentation complies with regulatory and internal policy standards.
• Processed consumer loan payments from multiple sources such as mail, electronic wires.
• Record and catalog payments, and create reports.
• Entered information into the Customer Information System (CIS) to update, maintain, and correct payment records entered Surepay information and changes of mailing addresses, etc.