Chelise Wild
Spanish Fork
Summary
Dynamic Restaurant General Manager with a proven track record at Pizza Hut, excelling in operations management and talent development. Enhanced customer engagement through strategic marketing initiatives, while effectively controlling costs and optimizing inventory. Recognized for fostering a motivated team and achieving high standards in food safety and service excellence.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
Orem, UT
10.2023 - Current
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Led staff training programs, enhancing team performance and adherence to company policies.
- Implemented marketing strategies that increased local brand awareness and customer engagement.
- Coordinated scheduling for team members, maximizing labor efficiency while maintaining service levels.
- Evaluated employee performance, providing constructive feedback to foster professional growth and development.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Shift Leader
Pizza Hut
Clinton, UT
02.2019 - 02.2020
- Supervised team members during peak hours to ensure efficient service delivery.
- Trained new employees on food safety standards and operational procedures.
- Managed inventory levels to minimize waste and ensure product availability.
- Coordinated shift schedules to optimize staffing and meet customer demand.
CSR, Sales
Pizza Hut
Clinton, UT
08.2017 - 02.2018
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Led staff training programs, enhancing team performance and adherence to company policies.
- Implemented marketing strategies that increased local brand awareness and customer engagement.
- Coordinated scheduling for team members, maximizing labor efficiency while maintaining service levels.
- Evaluated employee performance, providing constructive feedback to foster professional growth and development.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Delivery Driver
Pizza Hut
Clinton, UT
02.2018 - 02.2019
- Delivered pizzas promptly to ensure customer satisfaction and adherence to company standards.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Managed cash handling procedures, ensuring accurate transactions during deliveries.
Education
Associate in Business - Business Administration
Colorado Technical University
Colorado Springs, COCulinary Arts - Culinary Arts
Davis Applied Technology College
Kaysville, UT09-2023
High School Diploma -
Clearfield High School
Clearfield, UT06-2003
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Facility maintenance
- Scheduling coordination
- Employee retention
- Employee performance evaluations
- Conflict resolution
- Reliable and responsible
- ServeSafe manager
- Delegating assignments and tasks
- Training and onboarding
- Coaching and mentoring
- Team leadership
- Culinary arts education
- Restaurant operations management
- Brand standards promotion
- Proven sales record
Accomplishments
Recognized for having the highest sales growth in the area 2 years in a row. Recognized for having the greatest traffic growth in the area. Recognized for excelling in safe food practices.
Timeline
Restaurant General Manager
Pizza Hut
10.2023 - Current
Shift Leader
Pizza Hut
02.2019 - 02.2020
Delivery Driver
Pizza Hut
02.2018 - 02.2019
CSR, Sales
Pizza Hut
08.2017 - 02.2018
Associate in Business - Business Administration
Colorado Technical University
Culinary Arts - Culinary Arts
Davis Applied Technology College
High School Diploma -
Clearfield High School