Summary
Overview
Work History
Education
Skills
Timeline
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Chelsa Jones

Newton,Ga

Summary

Balancing a job while attending classes as a part-time student can only be achieved through dedication, focus, and prioritization. Driven and resourceful administrative professional with Number+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Professional Secretary with over Number years of experience managing daily administrative support tasks and operations in Type industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

4
4
years of professional experience

Work History

Secretary

Pine Cliff Planters Gin
01.2023 - 12.2024
  • Tie, tag and bag bales of cotton as they come out of the press
  • Operational records maintenance
  • Managed office supplies inventory and implemented a tracking system
  • Prepare and maintain filing systems

Customer Service Representative

Walmart
05.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate - Veterinary Technology

Southern Regional Technical College
Thomasville, GA

High School Diploma -

Baker County K-12

Medical Assistant -

Albany Technical College
10.2024

Skills

  • Microsoft Office
  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Problem solving
  • Communication
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Calendar Management

Timeline

Secretary

Pine Cliff Planters Gin
01.2023 - 12.2024

Customer Service Representative

Walmart
05.2021 - 06.2022

High School Diploma -

Baker County K-12

Medical Assistant -

Albany Technical College

Associate - Veterinary Technology

Southern Regional Technical College
Chelsa Jones