Chelsea Alvarado-Mier
Atlanta,GA
Summary
Bilingual customer service professional with experience supporting customers, coordinating with internal teams, and keeping day-to-day operations organized. Comfortable handling multiple priorities, solving problems and providing dependable service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
1st Pain Specialists
Atlanta, Georgia
08.2026 - Current
- Conducted patient intake calls, confirmed, demographic, information, and schedule telehealth visits with appropriate providers.
- Reviewed incoming referrals, followed up with unresponsive or declining patients, and shared unresolved cases with attorneys and law firms.
- Entered demographic and referral data into the internal system to maintain accurate patient records.
- Supported communication among patients, providers, intake staff, and legal offices to keep referral and telehealth scheduling process efficient.
Patient Care Liaison
Scan.com
Atlanta, GA
02.2024 - 06.2026
- Coordinated communication between patients, providers and internal teams to resolve scheduling and care issues, enhancing patient experience.
- Delivered professional, compassionate customer service while resolving complex concerns, fostering patient trust and satisfaction.
- Managed a high volume of phone calls and emails in a fast-paced environment.
- Maintained accurate documentation while handling confidential information.
Customer Service Representative
Barking Hound Village
Atlanta, GA
02.2023 - 09.2023
- Provided customer service while assisting pet owners with appointment, payments, and account management.
- Resolved customer concerns through phone and in-person communication while maintaining accurate records and transactions.
- Supported daily operations, including opening and closing the facility, cash handling, and bank deposits
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA05-2020
Skills
- Customer Service
- Bilingual (English & Spanish)
- Cross-functional Communication
- Data Entry
- Microsoft Office
- Organization
- Confidentiality management
- Attention to Detail
- Problem Solving
- Time Management
- Team Collaboration
- Administrative Coordination
Timeline
Patient Coordinator
1st Pain Specialists
08.2026 - Current
Patient Care Liaison
Scan.com
02.2024 - 06.2026
Customer Service Representative
Barking Hound Village
02.2023 - 09.2023
High School Diploma -
Riverwood International Charter School