Chelsea Barlow
Newport News,VA
Summary
Proven track record in enhancing customer satisfaction and sales volumes at Harper and Company Inc, LLC, showcasing exceptional customer service and relationship management. Skilled in data entry and multitasking, Effectively boosted repeat business and developed strategic customer relationships, demonstrating both hard and soft skills without relying on daily tasks. Internal Sales Representative with in-depth knowledge of Pool Chemicals, Supplies, and Parts. Over 3-years of direct work experience in Pool-Industry sales. Maintained customer databases and information for potential consumer sales.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Associate - Accounts Receivables
Harper and Company Inc, LLC
12.2021 - Current
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Introduced Pool Chemicals, Supplies, and Parts to consumers and promoted products currently in stock to increase sales volumes.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Completed dozens of product registrations, warranty documentation and post-sale consumer surveys.
- Queried database for prospects within possible assignment territories.
- Researched and identified possible new accounts for sales development.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Developed strong customer relationships through proactive communication and attentive service.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
Retail Sales Associate
Once Upon A Child Franchise
03.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled numerous returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Daycare Assistant Teacher
True Heart Learning Acdamey
11.2020 - 03.2021
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted 12 children with regular hand-washing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Senior Lead
Pizza Hut
04.2018 - 10.2019
- Conducted thorough root cause analysis investigations to identify areas requiring corrective action, mitigating risks associated with recurring issues.
- Enhanced system performance by troubleshooting and resolving 3 complex technical issues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
Supervisor
Food Lion
01.2015 - 08.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented 5 safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Associate of Applied Science - Photography
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Menchville High School
Newport News, VA06.2014
Skills
- Goal-Oriented
- Organized and Efficient
- Exceptional customer service
- Relationship building and management
- Data Entry
- Multitasking Abilities
Certification
- Stenner Pump Technician Training - January 2024
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Inside Sales Associate - Accounts Receivables
Harper and Company Inc, LLC
12.2021 - Current
Retail Sales Associate
Once Upon A Child Franchise
03.2021 - 12.2021
Daycare Assistant Teacher
True Heart Learning Acdamey
11.2020 - 03.2021
Senior Lead
Pizza Hut
04.2018 - 10.2019
Supervisor
Food Lion
01.2015 - 08.2018
- Stenner Pump Technician Training - January 2024
Associate of Applied Science - Photography
Thomas Nelson Community College
High School Diploma -
Menchville High School
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