Chelsea Berry
Sisters,OR
Summary
Proven track record in enhancing customer engagement and loyalty at Lux Lab Hair + Body, leveraging skills in suggestive selling and employee development. Excelled in talent recruitment and sales expertise, achieving significant business objectives. Demonstrated exceptional customer service, driving results through strategic marketing and staff training.
Overview
8
8
years of professional experience
Work History
Salon Manager & Stylist
Lux Lab Hair + Body
2023.01 - 2024.07
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Bartender
Bar Louie
2022.09 - 2024.08
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The District Tap
2021.01 - 2022.01
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Mortgage Loan Closer
Guaranteed Rate
2020.03 - 2021.01
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Pleasantly answered questions from customers, typically returning calls within 2 hours.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
Mortgage Loan Closer
MJW Financial
2019.01 - 2020.03
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Stylist
Bobby Cooper Salon
2018.11 - 2019.01
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
Makeup Consultant
Sephora
2017.01 - 2019.01
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired look.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased revenue through effective customer service and inventory management.
Education
Cosmetology
Aveda Fredric's Instutute
Indianapolis, IN11.2019
Skills
- Suggestive Selling
- Talent Recruitment
- Employee Development
- Customer Service
- Sales expertise
Timeline
Salon Manager & Stylist
Lux Lab Hair + Body
2023.01 - 2024.07
Bartender
Bar Louie
2022.09 - 2024.08
Bartender
The District Tap
2021.01 - 2022.01
Mortgage Loan Closer
Guaranteed Rate
2020.03 - 2021.01
Mortgage Loan Closer
MJW Financial
2019.01 - 2020.03
Stylist
Bobby Cooper Salon
2018.11 - 2019.01
Makeup Consultant
Sephora
2017.01 - 2019.01
Cosmetology
Aveda Fredric's Instutute
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