Chelsea Bodie
Jacksonville,FL
Summary
Detail-oriented healthcare professional with 6 years of experience coordinating patient services in fast-paced environments. Expertise in managing scheduling changes, maintaining accurate records, and entering documentation into EMR/EHR systems. Knowledgeable in HIPAA compliance and healthcare administration, consistently delivering patient-centered support while effectively multitasking.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Baptist Health Medical Center
Jacksonville, USA
10.2020 - 04.2026
- Schedule office visits and procedures; recommend providers, locations, and times based on patient needs.
- Verify insurance eligibility/benefits (including TRICARE portal) to support accurate registration and scheduling.
- Handled high-volume inbound calls for scheduling and inquiries, providing timely assistance for patients.
- Routed tier 2/complex calls and coordinated hospital consults with practice offices to facilitate patient access and continuity of care.
- Utilized scheduling systems and tools to consistently meet quality and productivity standards.
- Maintain accurate documentation and strict HIPAA compliance.
Health Care Specialist
Concentrix
Jacksonville, USA
05.2019 - 10.2020
- Managed high-volume inbound calls for healthcare services, coverage questions, and appointment coordination.
- Updated records with high accuracy, ensuring seamless scheduling, modification, and cancellation of appointments.
- Clarified processes to patients, achieving call quality and performance metrics consistently.
Education
Technical Certificate - Cosmetology
Fortis Institute
Jacksonville, FLHigh School Diploma -
A. Philip Randolph Academies of Technology
Jacksonville, FLSkills
- Patient Registration
Referral Coordination
EMR/EHR Systems
Insurance Verification
HIPAA Compliance
Provider Communication
Patient Registration
Medical Documentation
Data Entry Accuracy
Customer Service
Schedule Management
Multitasking
Timeline
Patient Access Representative
Baptist Health Medical Center
10.2020 - 04.2026
Health Care Specialist
Concentrix
05.2019 - 10.2020
Technical Certificate - Cosmetology
Fortis Institute
High School Diploma -
A. Philip Randolph Academies of Technology