Chelsea Bradley

Receive incoming member calls, emails, and chats, determine the nature of their request, and make every reasonable attempt to answer the inquiry, complete the request, or resolve the problem in a timely manner, without transferring the member to another department.

· Provide basic member service as requested to include but not limited to:

o Maintain member privacy and accurately authenticate member before providing services

o Answer general member account inquiries concerning share and loan accounts

o Process requests for stop payments, copies of share drafts, and copies of statements

o Process member requests for withdrawals, transfers between accounts, and loan payments

o Assist members with new or maturing share certificates

o Process the necessary warnings and account blocks when a member reports a lost or stolen checkbook, ATM card, Visa credit card or Visa debit card

o Assist members with debit card and credit card related questions

· Conduct the necessary research to resolve member problems and complaints, to include timely and complete follow through, accurate documentation and resolving the issue to the member’s satisfaction.

· Cross-sell credit union products and services through Synapsys based upon the needs and requests of the member, to include actively persuading members to use more on-line electronic services.

· Performs other job-related duties as assigned.

· Maintain knowledge of and comply with all BSA related regulations and internal policies and procedures.

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations
• Engage in suggestive selling while staying informed on product availability
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment
• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
• Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedur

· Executed developmentally appropriate practices for child care while ensuring federal, state, and local rules and regulations were followed

· Knowledge of the principles and methods of NAEYC

· Trained in program design, material development, and classroom presentation techniques

· Ability to maintain discipline in a group situation and ability to cooperate with lead teacher and others

· Established and maintained effective working relationships with children, families, employees, and fellow students

· Communicated effectively, orally and in writing using Standard English