Chelsea Brown
Haddon Heights,NJ
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server/Key Manager
Melting Pot
09.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to upsell featured items and tidy store during assigned shifts.
- assisted employees in managing their time at the table
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Server
Brick House Tavern + Tap
11.2021 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
American Cruise Lines
03.2021 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
Meat Department Clerk
Walmart
11.2020 - 02.2021
- Followed proper safety, handling and cross-contamination procedures.
- Picked up product from freezer, printed labels, and placed it on racks for customers.
- Restocked products based on available inventories and customer needs.
- Completed inventory counts, and removed expired items from the floor.
- worked with a POS system
- food from the freezer that had expired was discarded.
- Restocked the freezer once new product came in weekly.
Food Shopper
Instacart
11.2019 - 10.2020
- Providing in-store shopping for customers' items at local store.
- Delivered groceries to customers' home or office.
Education
No Degree - Hospitality Management
The Restaurant School At Walnut Hill Collage
Philadelphia09.2019
No Degree -
Haddonfield Marmoreal High School
Haddonfield NJ06.2016
Skills
- problem Solving
- Teamwork
- Customer Service
- Ability to multitask
- Stamina
- Attention to detail
- Communication
- Dedicated
- Wine Service
- Train Employees
- Menu Memorization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" life is a balance between holding on and letting go."
-Rumi
Timeline
Server/Key Manager
Melting Pot
09.2022 - Current
Server
Brick House Tavern + Tap
11.2021 - 09.2022
Server
American Cruise Lines
03.2021 - 06.2021
Meat Department Clerk
Walmart
11.2020 - 02.2021
Food Shopper
Instacart
11.2019 - 10.2020
No Degree - Hospitality Management
The Restaurant School At Walnut Hill Collage
No Degree -
Haddonfield Marmoreal High School
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