Landon Taylor
Fort Worth,Texas
Summary
Outgoing Technical Review Committee Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
Server/Key Manager
PARKER COUNTY ICE HOUSE
06.2021 - 10.2023
- Ensure that customers receive exemplary customer service during all contact points with the company.
- Build rapport with customers through interpersonal skills for repeat business.
- Deescalation of conflicts through effective communication.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
FRONT-END MANAGER
UNITED SUPERMARKETS
08.2018 - 03.2020
- Lead customer service team to ensure all guests receive the highest level of customer care.
- Ensure that patrons receive exemplary customer service during all contact points with the company.
- Processing transactions for orders via cash/credit card/check.
- Scheduling all front-end staff.
- Reporting all store sales numbers at opening/closing.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
Intern
U.S. CONGRESSIONAL INTERN
06.2018 - 12.2018
- Offered support to constituents from the Lubbock Office for Congressman Arrington.
- Responsible for Congressman’s local scheduling.
- Managed casework for constituents.
- Maintained open communication with Texas Tech University Student Political Organizations.
- Resolved complex situations for constituents that arose daily.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Political Science
Texas Tech University
Lubbock, TX08.2021
Skills
- College Level Spanish
- Microsoft Office
- Outlook
- Word
- PowerPoint
- Google Sheets
- Customer Service
- Scheduling
- International Teamwork
- People Management
- Determination
- Conflict Resolution
- Highly Organized
- Campaign Support
- Enthusiastic Team Player
- Store Organization
- Electronic Key Management Systems
- Billing and Payment Processing
- Accounts Payable and Accounts Receivable
- Social Media Platforms
- Guest Relations
Timeline
Server/Key Manager
PARKER COUNTY ICE HOUSE
06.2021 - 10.2023
FRONT-END MANAGER
UNITED SUPERMARKETS
08.2018 - 03.2020
Intern
U.S. CONGRESSIONAL INTERN
06.2018 - 12.2018
Bachelor of Arts - Political Science
Texas Tech University
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