Madison Taylor
Parker,Colorado
Summary
Dedicated and approachable professional with a strong work ethic and confident demeanor. Known for exceptional organizational skills and a structured approach to tasks, ensuring efficiency in every project. Extensive experience in customer service fosters a commitment to delivering satisfaction across diverse work environments. Passionate about creating positive experiences and building lasting relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Server/Key Manager
Perrys Steakhouse & Grille
Lone Tree, CO
01.2022 - 01.2026
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Trained new team members on service protocols and menu knowledge.
- Resolved guest complaints swiftly, maintaining a positive dining atmosphere.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
1st Assistant Manager
Jimmy John's Sandwiches
Parker, CO
07.2021 - 12.2021
- Becoming the 1st assistant at Jimmy Johns taught me a lot of responsibility and multitasking. Responsibility included keeping the store cleaned, stocked, and properly organized along with inventory, ordering sysco, and paperwork. I had a lot of responsibility with employees by making sure that everyone is tasking, satisfied with their job, and teaching proper customer service. I have felt the most accomplished when I have a customer satisfied after not feeling a satisfied visit at first.
Driver
Jimmy John's Sandwiches
Parker, CO
01.2021 - 07.2021
- As starting as a driver, I learned organization for routing and how to deal with unpleased customers one on one. My responsibilities as a driver for Jimmy Johns were making sure food was delivered correctly and no mistakes are made before leaving the store.
Car Washer/Detailer
Waterway Carwash
Parker, CO
03.2020 - 11.2020
- When I started becoming a detailer along keeping the same position as a cashier, it was a lot more fast pacing and customer satisfaction. I was responsible for driving cars through the car wash and out to our lot.
Cashier/Customer Service/Sales Associate
Waterway Carwash
Parker, CO
05.2018 - 11.2020
- Working at Waterway, my job was to help people at the register and upsell memberships and coupon books. In my Cashier position, my responsibilities were to keep the shop stocked and well displayed, keep the waiting room cleaned along with the shop. My accomplishments from Waterway is learning Sales and moving up.
Party Hostess
Monkey Bizness
Parker, CO
11.2017 - 04.2018
- As a Party Host, I was responsible for checking in my party, sitting them down. First I would see what there expectations were for the party room and what we can provide and our options for food if they do not have any to be served. I would set up there room and host there party. I was also responsible for cleaning our play area, art room, office, and party rooms were cleaned. My biggest accomplishment is having a party asking if I could be there host for there next party.
Education
High School -
Legend High School
Parker, CO05.2020
Skills
- Exceptional customer service
- Food service
- Cash handling
- Management Experience
- Sales techniques
- Performance improvement
- Relationship management
- Task prioritization
- Effective customer upselling
- Memory retention
- Driving Experience
- Strong work ethic
- Guest engagement
Languages
English
Timeline
Server/Key Manager
Perrys Steakhouse & Grille
01.2022 - 01.2026
1st Assistant Manager
Jimmy John's Sandwiches
07.2021 - 12.2021
Driver
Jimmy John's Sandwiches
01.2021 - 07.2021
Car Washer/Detailer
Waterway Carwash
03.2020 - 11.2020
Cashier/Customer Service/Sales Associate
Waterway Carwash
05.2018 - 11.2020
Party Hostess
Monkey Bizness
11.2017 - 04.2018
High School -
Legend High School