Chelsea Brown
Patient Service Representative
North Charleston,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Service Representative
Coastal Pediatric Associates
Charleston, S.C
2022.07 - Current
- Used Connexus to schedule appointments.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Provided excellent customer service to patients and medical staff.
Pharmacy Technician
Southeastern Grocers
Folly Beach, SC
2020.04 - 2023.08
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
Customer Service Representative
T Mobile
North Charleston, SC
2022.02 - 2023.07
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmacy Technician
Walmart Pharmacy
Charleston, SC
2015.08 - 2022.04
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Guest Services Representative
Alorica
Charleston, SC
2020.11 - 2021.02
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Education
High School Diploma -
Baptist Hill High School
Hollywood, SC 2008.08 - 2011.06
Pharmacy Technician License -
Board of Pharmacy
Columbia, SC 2016.04 - 2017.06
Skills
Insurance verifying
Medical insurance
Payment collection
Appointment Scheduling
Certification
Pharmacy Technician
Timeline
Patient Service Representative
Coastal Pediatric Associates
2022.07 - Current
Customer Service Representative
T Mobile
2022.02 - 2023.07
Guest Services Representative
Alorica
2020.11 - 2021.02
Pharmacy Technician
2020-06
Pharmacy Technician
Southeastern Grocers
2020.04 - 2023.08
Pharmacy Technician License -
Board of Pharmacy
2016.04 - 2017.06
Pharmacy Technician
Walmart Pharmacy
2015.08 - 2022.04
High School Diploma -
Baptist Hill High School
2008.08 - 2011.06