Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chelsea Clark

Palm Desert,CA

Summary

Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Palm Desert, CA
06.2021 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Reviewed and verified customer information and insurance provider information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance 92%
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Skincare Consultant

Lbri Puré N Natural
Palm Desert, CA
09.2019 - Current
  • Demonstrated product application on clients using testers and samplings.
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Welcomed clients arriving for appointments.
  • Fostered friendly, warm and exceptional customer experience.
  • Handled busy schedules and stayed on top of key deadlines.
  • Carried out product inventory checks, charting and consultations.
  • Developed individualized, therapeutic skin care programs.
  • Notified supervisor of supply needs to maintain stock of necessary items.

Cashier

CVS Pharmacy
Palm Desert, CA
11.2020 - 05.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Checked personal identifications during alcohol and tobacco sales.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Education

High School Diploma -

Shadow Hills High School
Indio, CA
05.2019

Skills

  • Data Entry
  • Inventory Management
  • Answering and Routing Calls
  • Customer Service
  • HIPAA Compliance
  • Data Analysis

Certification

  • Certified Eyelash Extension Technician, lashesbynatashastewart - March 2022
  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

CVS Pharmacy
06.2021 - Current

Cashier

CVS Pharmacy
11.2020 - 05.2021

Skincare Consultant

Lbri Puré N Natural
09.2019 - Current

High School Diploma -

Shadow Hills High School

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Chelsea Clark