Chelsea Francois
Lawrenceville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Banko Cantina
West Palm Beach, FL
01.2020 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted and Hosted Customers upon arrival and thanking them on departure.
- Answered phone calls and managed reservations.
Customer Service Representative
Pacsun
Boca Raton, FL
11.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in solution.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Receptionist
Florida Pain Medicine
Boynton Beach, FL
09.2016 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copays, payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL05.2020
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Teamwork
Organization
Telephone Etiquette
Timeline
Server
Banko Cantina
01.2020 - 01.2024
Customer Service Representative
Pacsun
11.2018 - 12.2020
Front Desk Receptionist
Florida Pain Medicine
09.2016 - 12.2018
High School Diploma -
Santaluces Community High School