Chelsea Glass
Huntington Beach,CA
Summary
Dependable associate that is driven to exceed customer expectations. Clear and consistent communication to elevate team functionality. Develop and train new team members to comply with the company's strong expectations of culture and values. Team player that works well with varied personality types. Committed to upholding the highest standards of maintaining a safe work environment for all employees and patrons.
Overview
13
13
years of professional experience
Work History
Bartender/Shift Leader
Simmzy's
08.2019 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers.
- Performed opening and closing duties, locking the premise, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Lead Trainer for incoming staff at main store and for the company
- Served high customer volumes during special events, nights, and weekends.
Server
Northside Tavern
09.2018 - 08.2019
- Cultivated warm relationships with regular customers.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bartender
C.B. And Potts
07.2014 - 10.2017
- Maintained and developed customer relationships while creating unique experiences
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Manager
Bath & Body Works
06.2011 - 07.2014
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new associates in successful sales and performance strategies.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Education
Bachelor of Arts - Ceramics
Metropolitan State University of Denver
Denver, CO05.2017
Skills
- Suggestive Selling
- Staff Management
- Engaging Personality
- Cash Register Operation
- Service-Oriented Mindset
- New Hire Training
- Outgoing Personality
- Team Training and Development
- Handling Difficult Customers
- Performance Improvement
Timeline
Bartender/Shift Leader
Simmzy's
08.2019 - Current
Server
Northside Tavern
09.2018 - 08.2019
Bartender
C.B. And Potts
07.2014 - 10.2017
Sales Manager
Bath & Body Works
06.2011 - 07.2014
Bachelor of Arts - Ceramics
Metropolitan State University of Denver
Similar Profiles
Von DuvalVon Duval
Head Foodrunner at Simmzy'sHead Foodrunner at Simmzy's
Von DuvalVon Duval
Head Foodrunner at Simmzy'sHead Foodrunner at Simmzy's
George ChouraGeorge Choura
Expeditor/Busser at Simmzy'sExpeditor/Busser at Simmzy's