Chelsea Goad
Celina,Tennessee
Summary
Driven Pharmacy Technician with proven expertise in medication dispensing and customer service. Recognized for enhancing patient satisfaction through efficient prescription processing and empathetic problem-solving. Skilled in HIPAA compliance and employee training, fostering a collaborative environment that drives loyalty and repeat business. Committed to maintaining high standards in a fast-paced setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
06.2022 - 02.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Clay County High School
Celina05-2011
Skills
- Medication dispensing
- Prescription filling
- Drug safety
- Answering customer questions
- Insurance verification
- Problem-solving skills
- Confidentiality and HIPAA
- Processing payments
- Verifying orders
- Customer service
- Teamwork and collaboration
- Employee training
Certification
- First Aid/CPR Certified
- TN BOP License
Timeline
Pharmacy Technician
Walgreens
06.2022 - 02.2025
High School Diploma -
Clay County High School
Similar Profiles
Paul FergusonPaul Ferguson
Team Supervisor at WalgreensTeam Supervisor at Walgreens
Whitney FieldsWhitney Fields
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Isai RiveraIsai Rivera
Shift Supervisor at WalgreensShift Supervisor at Walgreens
Leisa NewcomLeisa Newcom
Certified Nursing Assistant at Signature HealthCare of PutnamCertified Nursing Assistant at Signature HealthCare of Putnam