Chelsea Hampton
Blue Springs,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to master new skills.
Overview
9
9
years of professional experience
Work History
Cosmetic Counter Manager
Belk
06.2024 - Current
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Protected store assets and inventory via loss prevention procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed sales, wrote sales reports, and set sales goals for cosmetics counter at Clinique and Estée Lauder counters.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management and training for sales.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
Assistant Store Manager
Buff City Soap
10.2021 - 01.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided training to new employees on company policies and procedures.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Manager
AC’s Coffee
05.2016 - 04.2020
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided support during peak hours by running drinks or helping out on the register.
- Resolved customer complaints in a polite and professional manner.
- Received payments from customers and returned correct change when necessary.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Ensured compliance with health department regulations related to food handling practices.
- Ordered products from suppliers when inventory was low or out of stock.
- Maintained a clean and well-stocked work area throughout shifts.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Bakery Production Worker
Sugaree's Bakery
12.2016 - 12.2019
- Measured ingredients accurately for production recipes.
- Performed minor maintenance on equipment as needed.
- Maintained cleanliness of equipment and work area.
- Recorded information such as batch numbers, quantities. onto log sheets.
- Ensured quality standards were met throughout the production process.
- Operated automated bakery machinery in accordance with safety regulations.
- Assisted with the packaging and labeling of finished products.
- Dismantled bakery machines after each use and cleaned them thoroughly before reassembling them again.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
Education
Some College (No Degree) - Physical Education
Northeast Community College
Booneville, MSHigh School Diploma -
East Union Attendance Center
Blue Springs, MS05-2013
Skills
- Customer Relations
- POS systems operations
- Vendor Management
- Time Management
- Customer Service
- Work Planning and Prioritization
- Retail Operations
- Sales Techniques
- Problem-Solving
- Customer Service and Engagement
- Cold calling
- Promoting events and sales
- Running monthly sales numbers and percentages
Accomplishments
When I was hired into my current role as Counter Manager the area had previously been abandoned and sales were down 30% to sales plan than the previous year. Just in the short span of almost a year I’ve been there sales have averaged 5% ABOVE sales plan every month since I’ve taken over, and we have created a new slate for clientele to return and feel welcomed.
Timeline
Cosmetic Counter Manager
Belk
06.2024 - Current
Assistant Store Manager
Buff City Soap
10.2021 - 01.2024
Bakery Production Worker
Sugaree's Bakery
12.2016 - 12.2019
Assistant Manager
AC’s Coffee
05.2016 - 04.2020
Some College (No Degree) - Physical Education
Northeast Community College
High School Diploma -
East Union Attendance Center