Chelsea Hensley
Pensacola ,FL
Summary
Dynamic General Manager and Assistant General Manager with a proven track record excelling in staff management and inventory control. Enhanced customer satisfaction through effective training programs and streamlined operations, driving sales growth and fostering a motivated team. Skilled in food safety and sanitation, ensuring compliance while optimizing service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Culver’s
01.2025 - Current
- Motivated, trained, and disciplined employees to maximize performance..
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Assistant General Manager
Ruby Slipper Cafe
Pensacola, FL
06.2024 - 01.2025
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
General Manager
Zaxby’s
Pensacola, FL
01.2023 - 01.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Barrier Brewing
Saint Simons Island, GA
01.2022 - 01.2024
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Culver’s
Pensacola, FL
01.2020 - 01.2022
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
High School Diploma -
Booker T Washington High School
Pensacola, FLAssociate of Arts - Social Work
Tallahassee Community College
Tallahassee, FL05.2016
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Sales forecasting
- Vendor relationship management
- Customer retention
- Menu development
Certification
Manager Serv Safe
Timeline
Assistant General Manager
Culver’s
01.2025 - Current
Assistant General Manager
Ruby Slipper Cafe
06.2024 - 01.2025
General Manager
Zaxby’s
01.2023 - 01.2024
General Manager
Barrier Brewing
01.2022 - 01.2024
General Manager
Culver’s
01.2020 - 01.2022
High School Diploma -
Booker T Washington High School
Associate of Arts - Social Work
Tallahassee Community College