CHELSEA JENKINS
Ruston,LA
Summary
Team Leader experienced in directing activities in a hospitality setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Catering Coordinator
SodexoMagic
Grambling, LA
08.2018 - Current
- Assist customers with order placement from beginning to end of event.
- Market and sell catering business to new and existing customers.
- Calculate and provide clients with proposals of potential costs to complete an event.
- Communicate with individuals via e-mail, telephone, client meetings.
- Assist customers with food selection, inquiries and order customization requests.
- Manage staff schedules.
- Plan, organize and coordinate all aspects of events using catering services.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Front Desk Specialist
Fairfield Marriott
06.2018 - Current
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
- Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products.
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
- Open and close shift and make cash drops.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Property Manager
Village Green Apartments
02.2018 - 06.2018
- Responsible for resident rents, deposits, fees, and file management.
- Establish and maintain resident account information using Yardi Voyager; computed, adjusted and monitor rent payments, prepared and made daily bank deposits.
- Enforce occupancy policies; contacted tenants in violation of policies to resolve violations.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Front Desk Specialist
Courtyard Marriott
03.2016 - 06.2018
- Assist guests with general services such as check cashing, making change, and answering any general questions.
- Greet and assist all guests entering or leaving the hotel.
- Open and close shift and make cash drops.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Used FOSSE to process reservations, check-ins and check-outs.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Provided services efficiently and with high level of accuracy.
Education
Master of Science - Criminal Justice
Grambling State Unversisity
09.2018 - Current
Bachelor of Science - Business Management
Grambling State University
Grambling, LA 08.2013 - 05.2018
Skills
Adaptabilityundefined
Timeline
Master of Science - Criminal Justice
Grambling State Unversisity
09.2018 - Current
Catering Coordinator
SodexoMagic
08.2018 - Current
Front Desk Specialist
Fairfield Marriott
06.2018 - Current
Property Manager
Village Green Apartments
02.2018 - 06.2018
Front Desk Specialist
Courtyard Marriott
03.2016 - 06.2018
Bachelor of Science - Business Management
Grambling State University
08.2013 - 05.2018
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