CHELSEA JOHNSON
Denton,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Leonas Helping Hands, Caregiver
01.2016 - 07.2023
- Assisted development and implementation of new administrative procedures.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Quality Coordinator
Nevada Conservation League
01.2018 - 12.2018
- Implemented educational materials used to train staff on QA standards.
- Inspected incoming and outgoing materials for accuracy and quality.
- Assisted with quality control audits.
- Inspected quality of forms, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Updated quality control records and reports.
- Processed and delivered voter registration forms to the County Clerk.
Phone Banking Supervisor
State Voices
11.2018 - 12.2018
- Provided guidance, training, and ongoing support to ensure that team members are well-prepared to conduct voter registration calls effectively.
- Provided guidance, training, and ongoing support to ensure that the team members were well-prepared to conduct voter registration calls effectively.
- Developed scripts and talking points for phone bank volunteers to ensure consistent messaging and accurate information. as.
- Provided constructive feedback and coaching to phone bank volunteers to improve their communication skills and registration success rates.
- Provided constructive feedback and coaching to the phone bankers to improve their communication skills and registration success rates.
- Maintained records of calls made, registrations completed, and any relevant feedback or issues.
- Foster a positive and collaborative environment within the phone banking team to maintain motivation and enthusiasm among volunteers or staff members.
- Continuously evaluate the effectiveness of the phone banking strategy and tactics, and make adjustments as needed to achieve campaign goals more efficiently.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Troubleshot issues with telephone equipment and software to keep systems functional.
Oven Technician
Flowers Bakery
01.2010 - 03.2011
- Reported issues and took action to prevent food safety and food quality problems.
- Produced consistently high-quality baked goods for customers.
- Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Reduced and eliminated downtime to drive quality of products.
- Checked temperature control to maintain proper conditions.
- Determined practical methods to improve assembly and fitting of most parts.
- Observed, maintained and addressed issues to prevent and reduce waste.
- Monitored flow, temperature and belt speed to keep smooth production.
- Reacted calmly and quickly in emergency situations to best provide support for employees and seek additional help.
- Performed inspections throughout processes to meet quality standards.
- Leveraged measuring equipment to obtain proper weights.
Education
Certification - Medical Insurance Billing And Coding
Everest College
Dallas, TX05.2009
Skills
- Microsoft Office
- Customer Service
- Multi-Line Phone Systems
- Staff Motivation
- Employee Scheduling
- Billing and Filing
Timeline
Phone Banking Supervisor
State Voices
11.2018 - 12.2018
Quality Coordinator
Nevada Conservation League
01.2018 - 12.2018
Administrative Assistant
Leonas Helping Hands, Caregiver
01.2016 - 07.2023
Oven Technician
Flowers Bakery
01.2010 - 03.2011
Certification - Medical Insurance Billing And Coding
Everest College
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