Chelsea Kempinski
San Diego,CA
Summary
Business operations professional with experience improving processes, building efficient systems, and supporting teams in fast-paced, growing organizations. Passionate about creating structure, streamlining workflows, and partnering across teams to help businesses operate more effectively.
Overview
15
15
years of professional experience
Work History
Administrative Executive
Calming Co
San Diego, CA
01.2025 - Current
- Built and standardized People Operations processes, managing the full employee lifecycle for 17+ employees and 50+ global contractors, including onboarding, payroll administration, benefits, compliance, and HR systems.
- Designed and implemented operational systems, documentation, and tracking tools that standardized workflows and enhanced efficiency across HR and business operations.
- Manage company-wide technology, software administration, and vendor operations, overseeing 100+ vendor relationships and business systems while supporting every department across the organization.
- Produced weekly executive scorecards consolidating KPIs from eight business platforms, delivering actionable insights to leadership across sales, marketing, customer experience, and operations.
- Managed company-wide technology, software administration, and vendor operations, overseeing 100+ vendor relationships and supporting all departments across the organization.
- Partner cross-functionally with leadership, HR, accounting, and external vendors to improve operational processes, solve complex business challenges, and support organizational growth.
- Developed and launched the company's counterfeit protection program, removing 2,800+ infringing listings and protecting more than $340K in product value through strategic vendor selection and ongoing program management.
Operations & Office Manager
Cymbiotika
San Diego, CA
02.2024 - 01.2025
- Managed workplace operations for an office and warehouse supporting 100+ employees, overseeing facilities, vendors, maintenance, and day-to-day business operations.
- Partnered with the COO and Chief of Staff to execute operational initiatives, workplace improvements, and cross-functional business projects.
- Led employee engagement initiatives through company-wide events, quarterly team builders, recognition programs, and workplace culture initiatives.
- Collaborated with cross-functional teams to support office expansion planning, facility design, and workplace optimization projects.
- Supported hiring efforts by conducting interviews and managing onboarding and offboarding processes.
Customer Experience Specialist
Cymbiotika
San Diego, CA
04.2023 - 02.2024
- Delivered high-quality support for 120+ customers daily, resolving complex issues related to products, orders, shipping, payments, and account management.
- Acted as the primary liaison for fulfillment and shipping operations, partnering with internal teams to resolve escalated customer issues.
- Collaborated with product development, marketing, technology, and UX teams to streamline internal processes and enhance customer experience.
- Managed returns, refunds, and order resolutions, prioritizing customer satisfaction and effective problem-solving.
Senior Lash/Brow Technician and Trainer
Keravie Lash Loft
Edmonton, AB
09.2019 - 11.2021
- Oversaw daily operations, coordinating scheduling, client communications, inventory management, and payment processing for team of seven technicians.
- Built lasting client relationships through exceptional service and personalized care.
- Trained and mentored new technicians on customer service and technical skills, enhancing their operational proficiency.
Project Manager & Lead Lighting Technician
Allstar Show Industries
Edmonton, AB
09.2011 - 10.2018
- Led teams of 10–30 crew members delivering live productions in fast-paced, deadline-driven environments.
- Planned logistics and equipment requirements for complex productions, ensuring projects were delivered safely and efficiently.
- Trained team members on equipment preparational effects for , maintenance, and operational best practices.
- Managed lighting systems for productions across North America, ensuring optimal performance and safety during events.
Education
High School Diploma -
Victoria School of the Arts
Edmonton, AB, Canada01-2011
Skills
- People Operations
- Business Operations
- Workplace Operations
- Process Improvement
- Project Management
- Administrative Support
- Operational Reporting
- Cross-Functional Collaboration
- Workplace management
- Executive Support
Affiliations
- Leatherworking, camping, and local music
Timeline
Administrative Executive
Calming Co
01.2025 - Current
Operations & Office Manager
Cymbiotika
02.2024 - 01.2025
Customer Experience Specialist
Cymbiotika
04.2023 - 02.2024
Senior Lash/Brow Technician and Trainer
Keravie Lash Loft
09.2019 - 11.2021
Project Manager & Lead Lighting Technician
Allstar Show Industries
09.2011 - 10.2018
High School Diploma -
Victoria School of the Arts