Chelsea Lowry-Lorenz

Directed a volunteer program delivering vital support services to survivors of domestic violence and sexual assault. Oversaw operations of a 24-hour hotline, ensuring consistent coverage through strategic volunteer management. Led community outreach initiatives and events throughout Mendocino County to elevate awareness of domestic violence issues. Managed social media strategies and coordinated local proclamations in Ukiah and Fort Bragg to strengthen community engagement. Fostered collaboration and teamwork across multiple office locations to maximize program impact. Completed an 80-hour training course to become a certified domestic violence and sexual assault counselor.

• Oversee daily office operations, improving workflow efficiency and client service.
• Lead a team of administrative professionals, providing training and performance oversight.
• Managed insurance billing and invoice billing to companies, ensuring accurate documentation and timely payments.
• Implemented a new filing system, reducing document retrieval time by X%.
• Developed office policies to streamline processes and enhance compliance.
• Handled payroll processing and scheduling, ensuring labor law compliance.
• Organized company events and facilitated team meetings to improve internal communication.
• Certified B.A.T & Drug Testing Compliance: Conduct drug and alcohol testing per DOT regulations.
• Planned and attended marketing events to promote chiropractic services and grow the client base.
• Assisted with patient intake, medical documentation, and healthcare privacy compliance.

• Supervised daily office operations, ensuring efficiency and a smooth tax preparation process.
• Led and trained a team of tax professionals, providing guidance on customer service, compliance, and company policies.
• Managed client relations, ensuring a high level of satisfaction and repeat business.
• Oversaw financial operations, including cash handling, invoicing, and account reconciliation.
• Implemented marketing strategies to attract new clients and retain existing ones.
• Handled scheduling and workflow coordination, optimizing staff availability during peak tax season.
• Ensured compliance with company policies and federal tax regulations, mitigating risks.
• Resolved escalated customer concerns professionally, ensuring client trust and satisfaction.
• Assisted in preparing tax returns and verifying accuracy before submission.
• Reviewed performance metrics, identifying areas for improvement and implementing strategic solutions.
• Led tax preparation teams to ensure compliance with regulations and client satisfaction.
• Streamlined operational processes, enhancing workflow efficiency and reducing turnaround time.
• Developed and implemented training programs, fostering employee growth and enhancing team capabilities.
• Managed client relationships, addressing concerns promptly to maintain high levels of customer retention.

• Earned promotion to Supervisor in recognition of strong leadership, exceptional customer service, and operational expertise.
• Managed and trained a team of Players Club representatives, overseeing daily operations, scheduling, and staff development.
• Provided outstanding customer service, assisting guests with promotions, rewards programs, and gaming inquiries.
• Maintained inventory control for promotional items, ensuring accurate tracking and efficient distribution.
• Handled cash transactions and member account management, ensuring accuracy and compliance with casino regulations.
• Assisted in planning and executing casino promotions, holiday events, and themed parties, enhancing customer engagement and loyalty.
• Gained valuable marketing experience by promoting casino events, rewards programs, and special offers to increase membership and guest participation.
• Developed and implemented player engagement strategies, driving membership growth and retention.
• Documented and reported slot machine malfunctions, issuing work orders for timely repairs.
• Ensured compliance with tribal, state, and federal regulations, upholding casino policies and security measures.

• Managed front-desk operations, scheduling, and customer memberships.
• Increased membership sales by X%, earning commission for top sales performance.

• Provided hairstyling services while managing client relationships.
• Handled front-desk scheduling, appointment booking, and product sales.
• Assisted in training and compliance with state board regulations.