Chelsea MacIntosh
Beaverton,OR
Summary
Highly driven & hard-working individual committed to achieving success, with proven history of performing with integrity and efficiency. Determined to exceed expectations, excel in fast-paced environment, & develop innovative solutions to problems. Offering several years of experience in leadership and administrative roles. I am comfortable working individually or as part of a team, & have reliable transportation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Beyond Distribution
Wilsonville, OR
05.2022 - Current
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability.
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups.
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation.
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes.
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times.
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email.
- Improved customer satisfaction by resolving delivery issues promptly and effectively.
Data Entry Administrator
Radiant Logistics
Beaverton, OR
10.2019 - 03.2022
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed database systems containing customer contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and maintained filing systems for confidential documents and records.
Administrative Assistant
Beaverton Motorcycle
Tigard, OR
06.2016 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Education
Associate - Business Administration And Management
PCC Rock Creek
Portland, OR06-2014
High School Diploma -
Aloha High School
Beaverton, OR06-2011
Skills
- Customer Relations
- Schedule Management
- Multitasking
- Organization & Time Management
- Dispatching
- Critical Thinking
- Problem-Solving
- Microsoft Office
- Dependable & Responsible
- Attention To Detail
- Excellent Communication
- Positive Attitude
- Work Order Management
- Team collaboration
- Self-Starter
- Computer Skills
- Office Administration
Certification
- Drivers License
- OSHA 10
- CPR
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Dispatcher
Beyond Distribution
05.2022 - Current
Data Entry Administrator
Radiant Logistics
10.2019 - 03.2022
Administrative Assistant
Beaverton Motorcycle
06.2016 - 09.2019
Associate - Business Administration And Management
PCC Rock Creek
High School Diploma -
Aloha High School