Chelsea Mohren
Vancouver ,WA
Summary
Certified Nursing Assistant | Patient Care Professional
Compassionate healthcare professional with hands-on clinical experience as a Certified Nursing Assistant and upcoming Phlebotomy Technician certification (expected next month). Experienced in patient interaction, vital signs monitoring, infection control, and accurate medical documentation. Known for a calm bedside manner, strong attention to detail, and the ability to support patients during medical procedures. Seeking a Phlebotomy Technician role in a clinical or laboratory setting.
Overview
8
8
years of professional experience
Work History
Key Holder
Earthbound Trading
Vancouver, WA
07.2024 - Current
- Assisted in opening and closing procedures, ensuring store security and readiness.
- Maintained inventory accuracy by organizing stock and conducting regular counts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported sales team by processing transactions efficiently using POS systems.
- Collaborated with team members to achieve daily operational goals and maintain workflow efficiency.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Dispatcher
Community in Motion
Vancouver, WA
12.2024 - 09.2025
- Coordinated transportation schedules to optimize route efficiency and reduce delays.
- Communicated with drivers to ensure safety protocols were followed during operations.
- Monitored vehicle locations in real-time using GPS tracking systems for timely updates.
- Assisted in resolving service issues promptly, ensuring high levels of customer satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Receptionist
TeleHealth
Portland, OR
09.2022 - 10.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled patient appointments, optimizing daily clinic workflow.
- Assisted with patient intake procedures, ensuring accurate data entry and documentation.
- Maintained organized reception area, enhancing overall office efficiency and professionalism.
- Provided compassionate support to patients, addressing inquiries and concerns promptly.
- Collaborated with healthcare providers to streamline communication between patients and medical staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Certified Nursing Assistant
Integrity Home Care & Hospice
Portland, OR
08.2022 - 10.2023
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained accurate patient records, documenting health status and care provided.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Provided emotional support and companionship to enhance patient well-being.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Bright Star Home Health
Portland, OR
06.2021 - 08.2022
- Assisted in mobility and rehabilitation exercises under supervision of nursing staff.
- Educated patients and families on health management and post-discharge care procedures.
- Adhered to infection control protocols, promoting a safe care environment for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Non Emergency Dispatch
AMR
Portland, OR
01.2018 - 12.2020
- Managed non-emergency calls, prioritizing requests based on urgency and resource availability.
- Coordinated transportation logistics with local health providers and facilities to ensure timely service delivery.
- Utilized dispatch software to track and assign vehicles efficiently, optimizing response times for patient transport.
- Communicated effectively with drivers, providing real-time updates and ensuring adherence to safety protocols.
- Demonstrated adaptability under pressure by managing high call volumes during peak periods while maintaining composure and professionalism.
- Collaborated effectively with fellow dispatchers to ensure a smooth shift handover process, minimizing any potential gaps in coverage.
- Guaranteed accuracy in caller information gathering by meticulously verifying addresses, phone numbers, and other essential data points before concluding calls.
Education
High School Diploma - Phlebotomy
McHill High School
Glendale, AZSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Daily reporting
Timeline
Dispatcher
Community in Motion
12.2024 - 09.2025
Key Holder
Earthbound Trading
07.2024 - Current
Receptionist
TeleHealth
09.2022 - 10.2025
Certified Nursing Assistant
Integrity Home Care & Hospice
08.2022 - 10.2023
Certified Nursing Assistant
Bright Star Home Health
06.2021 - 08.2022
Non Emergency Dispatch
AMR
01.2018 - 12.2020
High School Diploma - Phlebotomy
McHill High School