Chelsea Moore
Muldrow,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Insurance Agent
State Farm Wade Vann
06.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances.
Fraud Prevention Specialist
Arvest Bank Operations
01.2022 - 06.2022
- Gathered, reviewed and reported on findings.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Loan Assistant
Armstrong Bank
03.2019 - 01.2022
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Ordered information such as credit reports, environmental assessments and property appraisals.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
Receptionist
Premise Health
08.2017 - 03.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
Teller
Armstrong Bank
05.2011 - 08.2017
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
No Degree -
Carl Albert State College
Poteau, OKHigh School Diploma -
Roland High School
Roland, OK05.2009
Timeline
Insurance Agent
State Farm Wade Vann
06.2022 - Current
Fraud Prevention Specialist
Arvest Bank Operations
01.2022 - 06.2022
Loan Assistant
Armstrong Bank
03.2019 - 01.2022
Receptionist
Premise Health
08.2017 - 03.2019
Teller
Armstrong Bank
05.2011 - 08.2017
No Degree -
Carl Albert State College
High School Diploma -
Roland High School
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