Chelsea Nichols
Lansing
Summary
Enterprising and customer-focused professional committed to building engaged teams and top-selling retail operations. Hires, trains, and inspires employees and actively demonstrates winning sales techniques and superior product knowledge. Technical and practical innovator with history of Introducing cost-saving practices and point of sale and inventory tracking software.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Key Manager
Bloomin' Brands
Lansing
02.2017 - Current
- Led team to enhance customer service standards across multiple restaurant locations.
- Developed training programs for staff to improve operational efficiency and teamwork.
- Coordinated scheduling for management personnel to optimize labor resources effectively.
- Facilitated communication between front-of-house and back-of-house staff for seamless operations.
Medical Assistant
Sparrow health system
Lansing
10.2016 - 02.2017
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Prepared and maintained medical equipment and supplies for clinical use.
- Recorded patient histories and vital signs accurately during visits.
- Maintained accurate patient records using electronic health record systems.
- Managed office supplies inventory and ordered necessary materials as needed.
- Answered phone calls and addressed patient inquiries promptly.
- Scheduled appointments and coordinated patient flow throughout the clinic.
Medical Receptionist
Great Lakes Pediatrics Associates
Lansing
08.2015 - 12.2016
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow throughout the clinic.
- Verified patient insurance information and processed necessary documentation.
- Maintained accurate patient records using electronic health record systems.
Education
Cma - Medical Assistant
Ross Medical Education Center
Lansing, Michigan 08.2014 - 04.2015
Grand Ledge High School
Grand Ledge, MISkills
- Customer service
- Team leadership
- Staff training
- Operational efficiency
- Effective communication
- Time management
- Schedule coordination
Timeline
Key Manager
Bloomin' Brands
02.2017 - Current
Medical Assistant
Sparrow health system
10.2016 - 02.2017
Medical Receptionist
Great Lakes Pediatrics Associates
08.2015 - 12.2016
Cma - Medical Assistant
Ross Medical Education Center
08.2014 - 04.2015
Grand Ledge High School