Chelsea Paladino
Miami,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Foundation For Hair Restoration & Plastic Surgery
Miami, FL
12.2023 - Current
- Answer incoming calls, redirect callers to the appropriate personnel or department and take messages as needed.
- Greet patients warmly and make them feel welcome.
- Provide excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Admit patients in a timely manner and create or update their medical history (EMR) .
- Keep work area(s) neat and clean at all times.
- Prepare surgical charts.
- Scan documents and upload them to the patient’s account.
- Schedule appointments.
- Set up virtual appointments for both doctors in office.
- Place/organize patient picture evaluations.
- Perform data entry into computer systems to maintain accurate records of patient information.
- Process payments from patients using a variety of payment methods including credit cards, checks and money orders.
- Sign for packages, record deliveries and distribute to personnel.
- Verify identity documents for new patients before opening accounts in accordance with company policies.
Front Desk Receptionist/Coordinator
Ambulatory Diagnostic Center
Coral Gables, FL
12.2022 - 12.2023
- Received incoming calls and coordinated with staff to fulfill patient requests.
- Handled payment processing and provided patients with receipts and proper bills and change.
- Resolved any patient complaints or concerns in a timely fashion following established protocols.
- Updated patient information in databases regularly to ensure accuracy of records.
- Processed payments from patients using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- In charge of MRI department, ensured all patients entered the MRI machine safely with no hazards.
- Made charts for scheduled MRI appointments
- Helped patients change into gown
Waitress
Flanigan's Seafood Bar and Grill
Doral, FL
12.2019 - 11.2022
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought food and beverages to tables in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Assisted with setting up the dining area before shift began.
- Informed customers of daily specials in an engaging manner.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06-2020
Skills
- Bilingual (Fluent English and Spanish)
- Office Organization
- Customer Service
- Office Administration
- Administrative Support
- Cash Handling
- Listening Skills
- Complex Problem-Solving
- Team Collaboration
- Scheduling
- Computer literacy
Timeline
Front Desk Receptionist
Foundation For Hair Restoration & Plastic Surgery
12.2023 - Current
Front Desk Receptionist/Coordinator
Ambulatory Diagnostic Center
12.2022 - 12.2023
Waitress
Flanigan's Seafood Bar and Grill
12.2019 - 11.2022
High School Diploma -
Coral Gables Senior High School