Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tytiana Telsaint

Miami,FL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Lexus Dealership
North Miami
05.2022 - 01.2024
  • Assisted in the training of new front desk agents
  • Attained top customer service ratings every month
  • Managed a handwritten notebook with keys, each labeled with name, credit card number, and room number
  • Increased revenue by 5% due to exceptional customer service and greater numbers of clients staying in the hotel.

Gatehouse Security

FPI Security Services
Pembroke Pines
04.2019 - 04.2023
  • Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
  • Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
  • Performed safety and emergency evacuations for client needs and incidents.

Front Desk Security Officer

Allied Universal
Doral
02.2015 - 08.2019
  • Monitoring video surveillance for any unusual activity in locations around the property and daily reports at the end of every shift then briefing the next officer on duty
  • Actively tracked and reported all major vulnerabilities to ensure the company remained compliant.

Education

English Literature -

MIAMI DADE COLLEGE

Skills

  • Customer service
  • Communication skills
  • English
  • Guest services
  • Physical examinations
  • Microsoft excel
  • Leadership
  • Bilingual
  • Customer Service
  • Call Routing
  • Administrative Support
  • Office Organization
  • Customer Assistance and Interaction
  • Fluent in English and Creole

Timeline

Front Desk Receptionist

Lexus Dealership
05.2022 - 01.2024

Gatehouse Security

FPI Security Services
04.2019 - 04.2023

Front Desk Security Officer

Allied Universal
02.2015 - 08.2019

English Literature -

MIAMI DADE COLLEGE

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