Chelsea Rodriguez

Service Advisor

allot of my responsibilities at General RV as a service advisor were ;

• Greeted customers and addressed their needs in a professional manner.
• Provided accurate estimates of repair costs, labor times and parts prices to customers / insurance providers
• Comprehensive insurance claim estimate building.
• Maintained records of customer/3rd party agency interactions and transactions.
• Assisted with scheduling appointments for service work to be performed on vehicles. effectively communicating with shop Team to ensure maximum shop flow without excessive back logging.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Explained the features and benefits of products or services offered by the dealership to customers.
• Prepared invoices for services completed and collected payments from customers and insurance providers.
• Resolved customer complaints in an efficient and courteous manner
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.(quick adjust to new software data systems CAMP, CDK, IDS ect.
• Developed strong relationships with customers by providing exceptional customer service.
• Upsold additional products or services when appropriate.
• Documented and scoped actions taken to resolve issues after service calls.ability to Fallow up !

Being an advisor at General RV has been a wonderful learning experience. I appreciate all the support they have to offer, from benefits to pay structure. I have learned a lot in my service writer role, as moving from fabric and upholstery to recreational vehicle maintenance and repair definitely gives a different dynamic of customer service. It may be to your surprise that people usually are not too excited to bring in their brand-new automotive or Recreational purchase to find it has problems. I have worked with a number of upset customers and genuinely find joy in turning around their experience; most customer just want to feel heard and then offer them a solution to best suit their needs.

I understand the importance of documentation is imperative, from check-in to pick-up.

I find that the best way to maintain efficiency and customer report is simply to fallow up with customers. I also have experience in working with other 3rd parties such as sublets and comprehensive insurance claim estimate building experience as well. I have filed numerous claims through Duncan interface system’s as well as filing pre authorization with a range of manufacturers.

In short , I understand the importance of a positive energy and ability to stay organized through the fast pace of the automotive industry And want to be a shining candidate for your team.

Iris Upholstery - Stuart, FL, October 2021 to December 2023

A lot of my job required me to build and maintain relationships with the customers, assist them with picking desired fabric shades, and upselling materials. My role as a receptionist also required me to file invoices and collect and manage payment systems with QuickBooks.

It was very important to keep track of dates and times of pick-up and drop-offs for Ms. Caraballo. Coordinating the schedule was another responsibility as receptionist with Iris upholstery. effectively communicating with customers on material delivery and working with customers on the best times and dates for them to be picked up whilst also managing an efficient flow through the shop, ensuring we never overbook. Office number (772-283-0783).