Chelsea Rodriguez
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Dedicated Customer Service Specialist skilled in efficiently handling escalated customer issues and ensuring timely order processing. Known for prioritizing tasks in fast-paced environments and fostering teamwork to meet business goals while enhancing overall customer satisfaction.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Customer Service Representative
Kohl's
San Antonio, Texas
04.2022 - 08.2025
- Handled fraud replacement requests to safeguard customer accounts and maintain trust
- Processed online orders to ensure timely delivery and customer satisfaction
- Assist customers with charge account
- Maintained knowledge of current promotions and sales events to enhance customer support.
Collections Specialist
Conn's Home Plus
San Antonio, Texas
10.2019 - 02.2022
- Monitored accounts daily to identify outstanding balances and prioritize follow-up actions.
- Communicated with customers through phone calls and emails regarding payment arrangements.
- Process payments and take action to encourage timely payments
- Contacted customers via phone and email to negotiate payment arrangements and address credit issues.
Engagement Specialist
Carenet
01.2015 - 03.2018
- Collaborated with healthcare providers to streamline patient outreach initiatives.
- Demonstrated understanding of medical terminology in client interactions.
- Provided assistance to members over the phone regarding health inquiries
- Utilized dual screens to efficiently manage multiple files for improved client service.
- Facilitated client interactions to enhance overall satisfaction and experience.
- Partnered with healthcare providers to optimize patient outreach initiatives.
Retail Support
Sears
San Antonio, Texas
08.2013 - 09.2015
- Inbound and outbound calls for customers placing orders online
- Tracked orders and communicated delivery timelines to customers
- Established work orders for efficient task management
- Troubleshot technical issues for internal teams using digital communication tools to ensure operational continuity.
Education
Highschool -
Thomas Jefferson
San Antonio, Texas 08.2009 - 01.2013
Skills
- Order processing
- Payment processing
- Customer account management
- Order tracking
- Product support
- Problem solving
- Conflict resolution
Highlight Of Qualifications
- Ability to simultaneously manage multiple tasks by meeting deadlines
- Extremely completive, results oriented, organized and disciplined, with an intense drive to succeed
- Professional manner and appearance
- Highly successful customer service experience in a challenging fast-paced call center
- Consistently achieves outstanding performance and results, surpasses all goals and objectives
Timeline
Customer Service Representative
Kohl's
04.2022 - 08.2025
Collections Specialist
Conn's Home Plus
10.2019 - 02.2022
Engagement Specialist
Carenet
01.2015 - 03.2018
Retail Support
Sears
08.2013 - 09.2015
Highschool -
Thomas Jefferson
08.2009 - 01.2013