Chelsea Sandel
La Porte,Texas
Summary
Dedicated community care center specialist with a proven track record in customer service and sales. Skilled in problem-solving, data entry, and ensuring customer satisfaction while maintaining confidentiality. Experienced in implementing sales promotions, adopting new technology, and effectively managing challenging situations with unruly members.
Overview
19
19
years of professional experience
Work History
Community Care Center Specialist
U.S LawShield
05.2014 - 03.2025
- Expertly conducted daily work using interpersonal and verbal skills with management and employees.
- Ensured accurate and efficient data transfer while performing entry duties.
- Facilitated proficient use of computer software programs such as Microsoft Excel on a day-to-day basis.
- Exhibited boundless dedication by performing necessary work tasks from home at request of employer.
- Displayed sound judgement when tasked to monitor and train fellow employees.
- Answered 30 inbound calls a day with world class service expertise in the company.
- Processed emails and interacted with live chats with members diligently and professionally.
- Offered new products for current members
Tutor
Advancement Via Individual Determination (AVID)
01.2013 - 02.2014
- Encouraged approximately 10-12 students to incorporate teamwork into their learning process.
- Effectively motivated struggling students to continue schoolwork with a positive disposition.
- Organized student seating and coursework when needed.
Customer Service Representative
David's Bridal
10.2008 - 06.2010
- Greeted new guests with professionalism and ensured returning visitors.
- Positively interacted with approximately 20 customers at a time to schedule appointments and ease strain on consultants.
- Promoted David's Bridal credit card and related store policies.
- Assisted Sales associates in closing sales and maintained client follow up.
Hostess
Perry's Italian Kitchen
07.2007 - 09.2008
- Handled 2-3 phone lines simultaneously to assist customers effectively.
- Greeted visitors with confidence and openness.
- Managed phone 2-3 phone lines at a time appropriately for customers.
- Organized guest seating to allow for the best possible arrangement of service.
- Ensured reservations and party amenities precisely met guest needs.
Sales Associate
James Avery Craftsmen
11.2006 - 08.2007
- Encouraged sales of merchandise by ensuring clients were matched with their desired product.
- Properly provided safely 10-12 wrapped packages directly to the customer per hour.
- Performed money transactions appropriately for the company.
Office Associate
Navigators Group
10.2006 - 03.2007
- Contributed to thousands of paper copies to paperless transition via office computers.
- Assisted day-to-day office computer tasks
- Reviewed account files for accuracy and reported findings.
- Became knowledgeable with Microsoft Outlook, Power Point, Word, and Excel.
Hostess
Walt Disney World Florida
05.2006 - 08.2006
- Earned two best guest service awards through dedication and willingness to help others.
- Greeted guests with enthusiasm and guaranteed their needs were always met.
- Organized seating charts for dine-in guests for various eateries within the park.
Education
Bachelor's degree of Arts - History
University of Houston-Clear Lake
Webster, TX01.2013
Skills
- Technology Skills-Word, Excel, Zuora processing, Salesforce updating, Microsoft Teams, outlook, Five9 and other programs on request
- Customer service
- Problem-solving skills
- Resolving issues
- Customer support
- Data entry
- Product knowledge
- Interpersonal skills
- Building rapport
- Active listening
- Organizational skills
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Teamwork
Timeline
Community Care Center Specialist
U.S LawShield
05.2014 - 03.2025
Tutor
Advancement Via Individual Determination (AVID)
01.2013 - 02.2014
Customer Service Representative
David's Bridal
10.2008 - 06.2010
Hostess
Perry's Italian Kitchen
07.2007 - 09.2008
Sales Associate
James Avery Craftsmen
11.2006 - 08.2007
Office Associate
Navigators Group
10.2006 - 03.2007
Hostess
Walt Disney World Florida
05.2006 - 08.2006
Bachelor's degree of Arts - History
University of Houston-Clear Lake
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