Chelsea Santana
Tustin,CA
Summary
Dynamic professional with experience as an Assistant General Manager at California Fish Grill, excelling in guest services and operational efficiency. Proven ability to enhance customer satisfaction through effective communication and compassion. Skilled in inventory management and time management, ensuring smooth operations and positive experiences for all patrons.
Will be done with 960 hours of clinicals by October 29,2025
Overview
8
8
years of professional experience
Work History
Barista
Dunkin Donuts
09.2025 - Current
- Prepared and served a variety of coffee beverages following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Operated espresso machines and other equipment with precision to deliver quality products.
- Assisted in inventory management by monitoring stock levels and reordering supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Assistant General Manager
California Fish Grill
04.2017 - 08.2025
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported management in staff scheduling and resource allocation to optimize productivity.
- Collaborated with team members to enhance customer service experiences and satisfaction levels.
- Maintained accurate records of inventory, employee performance, and operational efficiency.
- Addressed customer inquiries and resolved issues promptly to maintain positive relationships.
Education
Associate of Science - Diagnostic Medical Sonography
Platt College
Anaheim, CA09.2025
Skills
- Guest and patient services
- Time management
- Exposure to 3D/4D imaging sites and general imaging sites along with scanning time and knowledge of protocols
- Expressing compassion and listening skills with patients to soothe nerves or worries while maintaining confidentiality with exams
Timeline
Barista
Dunkin Donuts
09.2025 - Current
Assistant General Manager
California Fish Grill
04.2017 - 08.2025
Associate of Science - Diagnostic Medical Sonography
Platt College
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