Chelsea Schultz
Hightstown
Summary
Experienced in managing patient scheduling and appointment confirmations within a plastic surgery clinic, ensuring efficient operations and high levels of patient satisfaction. Proficient in electronic health record systems, maintaining accurate medical records while assisting patients with insurance verification and intake processes. Demonstrated effective communication skills by coordinating with medical staff regarding patient inquiries and treatment plans, contributing to streamlined office workflows. Developed engaging social media content to enhance brand visibility, utilizing analytics to refine strategies for improved audience engagement.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Schrader plastic surgery
Princeton
04.2021 - Current
- Managed patient scheduling and appointment confirmations for a busy plastic surgery clinic.
- Assisted patients with insurance verification and information gathering during intake.
- Maintained accurate medical records using electronic health record systems effectively.
- Communicated with medical staff regarding patient inquiries and treatment plans promptly.
- Processed incoming calls, addressing patient needs and directing them to appropriate services.
- Coordinated follow-up appointments and surgical consultations for patients efficiently.
- Ensured office cleanliness and organization to create a welcoming environment for patients.
- Handled billing inquiries, facilitating payments and resolving discrepancies professionally.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
Social Media Manager
Schrader plastic surgery
Princeton
04.2021 - Current
- Developed engaging content for social media platforms to enhance brand visibility.
- Collaborated with medical staff to create informative posts about procedures and services.
- Managed social media accounts, ensuring timely responses to client inquiries and comments.
- Analyzed social media metrics to refine strategies and improve audience engagement.
- Implemented targeted advertising campaigns to promote new services and events effectively.
- Designed visual content using graphic design tools to attract potential clients online.
- Coordinated with influencers and local businesses for promotional partnerships and events.
- Conducted market research to stay updated on industry trends and competitor activities.
Emergency Room Technician
Robert Wood Johnson Hospital
Hamilton Square
01.2018 - 04.2021
- Assisted medical staff in patient assessments and vital sign monitoring.
- Prepared and maintained emergency medical equipment for immediate use.
- Managed patient documentation and ensured accurate record-keeping.
- Supported trauma response teams during critical emergency situations.
- Coordinated with nursing staff to facilitate efficient patient flow.
- Educated patients and families on procedures and care instructions.
- Implemented infection control protocols to maintain a safe environment.
- Trained new technicians on hospital policies and emergency procedures.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
Education
Mercer County Community College
Trenton, NJ 06.2025 - 06.2025
Skills
- Patient scheduling
- Electronic health records
- Insurance verification
- Customer service
- Social media management
- Content creation
- Effective communication
- Attention to detail
- Team collaboration
- Electronic medical records
- Typing and filing
- Co-payment collection
- Medical office administration
Timeline
Mercer County Community College
06.2025 - 06.2025
Medical Receptionist
Schrader plastic surgery
04.2021 - Current
Social Media Manager
Schrader plastic surgery
04.2021 - Current
Emergency Room Technician
Robert Wood Johnson Hospital
01.2018 - 04.2021