Chelsea Sudborough
Belgrade,ME
Overview
12
12
years of professional experience
Work History
Sales Team Manager
T-Mobile
05.2023 - 05.2024
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and meetings.
- Implemented sales tracking systems to monitor individual and team progress towards achieving set targets.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
Technical Support Manager
T-Mobile
09.2022 - 05.2023
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Streamlined support processes for improved efficiency and faster response times.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
- Developed and implemented training initiatives for new hires.
- Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Managed customer contact center with 10 support representatives.
Billing/Account Manager
T-Mobile
06.2018 - 09.2022
- Developed strong client relationships with consistent communication and proactive problemsolving.
- Enhanced billing accuracy by implementing efficient account management processes and strategies.
- Provided ongoing training for junior team members, fostering a collaborative work environment focused on professional growth and development.
- Negotiated payment arrangements with clients facing financial difficulties, demonstrating empathy and understanding while preserving business interests.
- Reviewed billing problems, researched issues, and resolved concerns.
Customer Service Representative
T-Mobile
08.2015 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dairy Farm Hand
Flood Brothers Dairy Farm
06.2013 - 08.2015
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Night Shift Keyholder
- Maintained a high standard of animal welfare by closely monitoring living conditions and promptly addressing any issues that arose.
- Helped increase productivity during seasonal workload peaks through effective time management and task prioritization skills.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Senior Sandwich Artist
Subway
09.2012 - 06.2013
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Shift Lead/Keyholder
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
- Trained team members to prepare sandwiches and other items according to instructions.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Skowhegan Area High School
Skowhegan, ME06.2013
Skills
- Data-driven decision-making
- Sales Coaching & Team training
- Verbal and written communication
- Relationship Building
- Positive and upbeat
- Product Knowledge
- Strategic Planning
- Performance Management
- Customer Service
- Time Management
- Team Recruiting and Onboarding
- Staff Management
Timeline
Sales Team Manager
T-Mobile
05.2023 - 05.2024
Technical Support Manager
T-Mobile
09.2022 - 05.2023
Billing/Account Manager
T-Mobile
06.2018 - 09.2022
Customer Service Representative
T-Mobile
08.2015 - 06.2018
Dairy Farm Hand
Flood Brothers Dairy Farm
06.2013 - 08.2015
Senior Sandwich Artist
Subway
09.2012 - 06.2013
High School Diploma -
Skowhegan Area High School
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