Chelsea Taylor
Dallas,TX
Summary
Detailed Adjuster with 6 years of experience in corporate insurance claims. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting claims information to audiences and approving claim payouts.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
State Farm
08.2017 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Issued payouts to claimants.
- Kept current on insurance regulations, laws, policies and procedures.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Client Liaison
North Dallas Crossfit
09.2015 - 08.2017
- Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
- Greeted visitors and directed to appropriate locations.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School Diploma -
Shawnee High School
Shawnee, OK05.2008
Skills
- Staff Training
- Special Handling
- Team Monitoring
- Claims Evaluations
- Client Service
- Customer Satisfaction
Timeline
Claims Adjuster
State Farm
08.2017 - Current
Client Liaison
North Dallas Crossfit
09.2015 - 08.2017
High School Diploma -
Shawnee High School
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