CHELSEA VEGA
Weslaco
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Store Manager
Lane Bryant
Mission
06.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels effectively.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
STORE MANAGER
FOREVER 21
MERCEDES
08.2018 - 03.2025
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
- Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
- Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
- Serves as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately.
- Fosters the development of management and brand ambassadors to ensure they are executing the company's values and customer first mentality.
- Creates a culture that reflects a positive and rewarding experience with the company for both the customers and employees.
- Oversees and maximizes store volume and profit in accordance with store/company goals through excellent staffing, superb customer experience, and attention to detail in a fast-paced environment.
- Monitors results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers.
- Leads talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employee.
- Oversees daily operations.
- Utilizes strong decision-making skills and discretion to establish business objectives and strategies.
- Spends at least 60% of the shift performing Leader on Duty tasks.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
CO MANAGER
FOREVER 21
MCALLEN
05.2018 - 08.2018
- Train and monitor Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information.
- Manage and measure progress and results against key targets and be responsible for the email capture program.
- Oversee activity and execution of service, loss prevention, event marketing, cash handling and managing return to vendor and supplies.
- This includes educating Associates on ways to drive sales through promoting service standards, product knowledge, etc.
- Collaborate with merchandising leaders to ensure the execution of markdowns/signage/marketing to align with merchandise placement.
- Ensure all delivery information is accurately reported to verify all shipment-related paperwork meets audit requirements.
- Partner with the Store Manager with talent selection, recruiting, onboarding, networking, administrative work and service, new hire documents, training, coaching, engagement, retention, and recognition initiatives for the store.
- Oversee financial aspects of the store including payroll, scheduling, budgets, expenses and inventory.
- Communicate business opportunities, Client feedback and store needs to district manager.
- Ensuring fulfillment of sales, payroll and inventory shortage goals.
- Performing opening and closing operations.
- New hire coaching and training.
- Manage and interpret daily, weekly, and monthly sale reports.
- Ensure that each employee maintain payroll, UPT, ADS, SPH as per corporate standards.
- Create and maintain team relations.
- Establish and maintain community relations.
LEAD CO MANAGER
A'GACI
MERCEDES/MCALLEN
08.2015 - 05.2018
- Identified and analyzes asset protection risks in order to effectively develop, recommend, and implement comprehensive countermeasures designed to eliminate or minimize losses.
- Mapping, planning, and executing new store visuals.
- Manage merchandise levels and store appearance.
- Preparing and executing window displays.
Education
ASSOCIATE OF BUSINESS ADMISTRATION -
SOUTH TEXAS COLLEGE
Skills
- Strategic planning
- Team management
- Training and development
- Operations management
- Adaptable
- Strong organizational skills
- Inventory management
- Team leadership and coaching
- Payroll management
- Loss prevention
- Verbal and written communication
- Staff training
- Visual merchandising
Timeline
Store Manager
Lane Bryant
06.2025 - Current
STORE MANAGER
FOREVER 21
08.2018 - 03.2025
CO MANAGER
FOREVER 21
05.2018 - 08.2018
LEAD CO MANAGER
A'GACI
08.2015 - 05.2018
ASSOCIATE OF BUSINESS ADMISTRATION -
SOUTH TEXAS COLLEGE