Chelsea Wells
Ansonia
Summary
Seasoned Public Safety Telecommunicator with relevant experience in handling emergency calls, dispatching appropriate response teams, and maintaining accurate records. Noteworthy strengths include high-stress tolerance, effective communication skills, and ability to prioritize tasks. In previous roles, made significant impact by ensuring seamless operation of emergency communication systems and contributing to team training including running classes for new trainees.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Public Safety Telecommunicator
Bridgeport Emergency Operations Center
Bridgeport
01.2019 - Current
- Provided support to callers by gathering essential information during emergencies.
- Trained new telecommunicators on protocols and effective communication techniques.
- Ensured compliance with local laws, regulations and departmental policies and procedures.
- Assessed incoming calls for urgency and determined appropriate response level.
- Dispatched police officers to respond to various types of incidents.
- Monitored multiple computer screens simultaneously to update information in real-time.
- Managed multiple simultaneous tasks while remaining calm under pressure.
- Received and processed 911 calls for police, fire, and EMS services.
- Researched vehicle, wanted and missing persons information.
- Performed administrative tasks such as filing paperwork, entering records into databases.
Assistant Store Manager
Choice Pet
Monroe
06.2016 - 01.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory management and restocking of pet supplies.
- Resolved customer inquiries and complaints efficiently and effectively.
- Participated in promotional events to boost store visibility and sales efforts.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Placed special orders or called other stores to find desired items.
Bookseller
Barnes & Noble
Flint
10.2015 - 03.2016
- Assisted customers in locating books and recommending titles.
- Organized merchandise displays to enhance customer engagement and visibility.
- Explained product features and benefits to encourage sales.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
Sandwich Artist
Subway
Swartz Creek
10.2014 - 10.2015
- Operated food safety procedures to maintain a clean workspace.
- Monitored temperature of freezers and coolers throughout shift.
- Upsold additional items to increase store profits.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted customers in selecting ingredients for customized orders.
- Managed inventory by restocking supplies and equipment as needed.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
Assistant Tutor
Kumon Learning Center
Shelton
04.2013 - 08.2013
- Assisted with administrative tasks such as grading assignments or updating student information.
- Assisted students with problem solving exercises and practice exams.
- Developed a positive relationship with all students by providing feedback on their work in a constructive manner.
- Monitored student performance during class time, providing individual support when needed.
- Worked closely with students to help develop math and essay writing skills.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
Education
Shelton High School
Shelton, ConnecticutSome College (No Degree) - Graphic Design
Mount Ida
Newton, MASkills
- Call analysis
- Dispatcher operations
- Compliance enforcement
- Data management
- Multitasking efficiency
- Memory retention
- Communications training officer (CTO)
- Police and fire procedures
- Situational awareness
- Information security
- Stress management
Accomplishments
- Choice Pet Sales Contest Award
- Employee of the Month Choice Pet
- 5 year award for 911 dispatch
- Honor Roll
Certification
- Certified Training Officer for Telecommunications in the city of Bridgeport
References
References available upon request.
Timeline
Public Safety Telecommunicator
Bridgeport Emergency Operations Center
01.2019 - Current
Assistant Store Manager
Choice Pet
06.2016 - 01.2019
Bookseller
Barnes & Noble
10.2015 - 03.2016
Sandwich Artist
Subway
10.2014 - 10.2015
Assistant Tutor
Kumon Learning Center
04.2013 - 08.2013
Shelton High School
Some College (No Degree) - Graphic Design
Mount Ida