Chelsea Ware
Greenwich ,Ohio
Summary
Dynamic and results-driven professional with extensive experience at West Park Animal Hospital, excelling in team leadership and client support. Proven ability to enhance operational efficiency through effective collaboration and shift scheduling. Strong communicator and fast learner, dedicated to fostering a positive team environment and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Shift Leader
West Park Animal Hospital
08.2021 - Current
- Assist manager in the execution of daily operations and tasks
- Create and manage the monthly schedule, including assigning roles and responsibilities to ensure efficient team operations
- Facilitate daily team huddles to communicate key focus areas and outline expectations for the day
- Direct and manage workflow on the floor to ensure smooth operations and efficient task completion
- Conducted 90 day performance reviews for new hires, providing feedback and identifying areas for growth and improvement
- Manage incoming calls and efficiently schedule appointments, ensuring seamless operations and client service
- Respond to client correspondences promptly, ensuring effective communication and timely resolution
Veterinary Assistant/Receptionist
Spring Meadow Veterinary Clinic
07.2020 - 07.2021
- Enhanced patient care by assisting veterinarians with exams, surgeries, and diagnostic procedures
- Managed incoming phone calls, providing prompt and professional assistance to clients
- Coordinated and schedule appointments according to workflow
- Contacted clients to confirm and remind them of upcoming appointments
Veterinary Assistant/Inventory/Receptionist
Finney Veterinary Services
05.2014 - 07.2020
- Enhanced patient care by assisting veterinarians with exams, surgeries, and diagnostic procedures
- Managed incoming phone calls, providing prompt and professional assistance to clients
- Coordinated and scheduled appointments according to workflow
- Contacted clients to confirm and remind them of upcoming appointments
- Oversaw inventory management and timely ordered supplies
- Collaborated with sales representatives to enhance business opportunities
Education
Northwestern High School
05.2014
Skills
- Strong verbal and written communication
- Team collaboration and leadership
- Positive attitude
- Fast learner
- Goal setting and tracking
- Assigning work
- Daily workflows
- Policy enforcement
- Shift scheduling
- Client support
Timeline
Shift Leader
West Park Animal Hospital
08.2021 - Current
Veterinary Assistant/Receptionist
Spring Meadow Veterinary Clinic
07.2020 - 07.2021
Veterinary Assistant/Inventory/Receptionist
Finney Veterinary Services
05.2014 - 07.2020
Northwestern High School
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