Chelsea White
Lake Mills,WI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Operations Support Technician
TDS
10.2022 - Current
- Contributed to a positive work environment through active participation in team meetings, trainings, and initiatives.
- Leveraged technical expertise to diagnose system issues, perform repairs, or escalate problems as necessary.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Wrote and updated detailed technical documentation for software applications.
IT-Deployment Intern
TDS
03.2022 - 10.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Swing Manager
McDonald's
07.2011 - 08.2019
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
Education
Desktop Support Technician - Information Technology
Madison Area Technical College
Madison, WI05-2022
Skills
- Software installation
- System configuration
- Asset management
- Operating systems
Timeline
Operations Support Technician
TDS
10.2022 - Current
IT-Deployment Intern
TDS
03.2022 - 10.2022
Swing Manager
McDonald's
07.2011 - 08.2019
Desktop Support Technician - Information Technology
Madison Area Technical College
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