Chelsee Bethea
Dickinson,TX
Summary
Looking to transition into new field, bringing skills developed in high-pressure emergency communication environment. Skilled in handling urgent situations with precision and maintaining clear, effective communication. Ready to apply problem-solving and quick decision-making abilities to new professional challenge. Organized, great with people, and ready to place my full attention into a rewarding career.
Overview
11
11
years of professional experience
Work History
911 Dispatcher
Harris Fort Bend ESD 100
01.2024 - Current
- Routed calls to fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Campus Security Assistant
Santa Fe ISD Police Department
03.2023 - 12.2023
- Maintained accurate records of daily activities, incidents, and responses through detailed report writing.
- Provided exceptional customer service to students, faculty, and visitors while maintaining a professional demeanor.
- Supported a positive campus atmosphere by addressing student concerns regarding safety issues promptly and professionally.
- Performed routine maintenance checks on security equipment to ensure optimal functionality during emergencies or critical incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Homemaker/Independent Contractor
Shipt/ Instacart
01.2021 - 03.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
911 Dispatcher
Sharp County Sheriffs Office
06.2020 - 12.2020
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Patient Care Technician
M.D. Anderson Cancer Center
01.2020 - 04.2020
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
911 Dispatcher
Santa Fe Police Department
07.2018 - 10.2019
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Manager/ Graphic Designer
Lil This, Lotta That
10.2014 - 01.2018
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Developed creative design for print materials, brochures, banners, and signs.
Correctional Officer
Galveston County Sheriff's Office
04.2014 - 06.2016
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Education
No Degree - CNA/ CPT
Active Nursing Assistant Training of Clear Lake
Seabrook, TX12-2020
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Typing speed, 39 WPM
- Stress tolerance
- Problem-solving
- Data entry proficiency
- Crisis management
- Incident prioritization
- Multitasking and prioritization
Timeline
911 Dispatcher
Harris Fort Bend ESD 100
01.2024 - Current
Campus Security Assistant
Santa Fe ISD Police Department
03.2023 - 12.2023
Homemaker/Independent Contractor
Shipt/ Instacart
01.2021 - 03.2023
911 Dispatcher
Sharp County Sheriffs Office
06.2020 - 12.2020
Patient Care Technician
M.D. Anderson Cancer Center
01.2020 - 04.2020
911 Dispatcher
Santa Fe Police Department
07.2018 - 10.2019
Manager/ Graphic Designer
Lil This, Lotta That
10.2014 - 01.2018
Correctional Officer
Galveston County Sheriff's Office
04.2014 - 06.2016
No Degree - CNA/ CPT
Active Nursing Assistant Training of Clear Lake
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