Chelsey Coulter
114 Autumn Sage Ln. Princeton,TX
Summary
Dynamic and results-oriented professional with a proven track record at The Scion Group LLC, adept in budget monitoring and superior customer service. Leveraged strong Microsoft Excel skills and an enthusiastic approach to exceed leasing goals and enhance tenant satisfaction. Skilled in fostering workplace safety and streamlining operations, achieving significant improvements in customer trust and operational efficiency.
Overview
6
6
years of professional experience
Work History
Lead Bartender
Royal Oaks Country Club
Houston, TX
08.2023 - 01.2025
- Ensured work area remained clean through regular surface wiping and glassware washing.
- Coordinated employee schedules to align with business demands.
- Managed customer grievances promptly, aligning with company guidelines.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Delivered comprehensive descriptions of wines, beers, spirits, and cocktails on request.
- Implemented precision pouring methods to control liquor costs.
- Exhibited professionalism when greeting visitors.
Leasing Agent
The Scion Group LLC
College Station , TX
01.2022 - 08.2023
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Resolved tenant complaints promptly and professionally.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Compiled and conveyed operational and financial data to regional manager.
- Managed filing processes and maintained accurate records in databases.
- Conducted background checks on applicants.
- Greeted potential tenants, provided information, and guided property visits.
- Clarified application requirements for potential tenants.
- Created and forwarded monthly reports on tenant visits.
Store Manager
I Heart Mac And Cheese
College Station, TX
01.2019 - 01.2023
- Reduced potential business threats through staff cooperation and performance assessment.
- Created weekly schedules to ensure adequate floor coverage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Examined sales data to recognize patterns and refine strategies.
- Elevated customer satisfaction and streamlined store operations through consistent problem resolution.
- Enhanced customer trust by addressing complaints promptly.
- Conducted regular cycle counts to ensure accurate inventory levels.
- Identified opportunities for cost savings through waste reduction initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated and maintained store signage and displays.
- Updated POS system with new products and promotional offers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
Navasota High School
Navasota, TX06-2018
Skills
- Health codes compliance
- Budget monitoring
- Cleanliness standards
- Superior customer service
- Workplace safety
- Upselling strategies
- Promotions execution
- Administrative support
- Record keeping
- Telephone and email etiquette
- Filing and data archiving
- Data accuracy
- Task coordination
- Time management
- Independent worker
- Microsoft Excel
- Microsoft Word
Timeline
Lead Bartender
Royal Oaks Country Club
08.2023 - 01.2025
Leasing Agent
The Scion Group LLC
01.2022 - 08.2023
Store Manager
I Heart Mac And Cheese
01.2019 - 01.2023
High School Diploma -
Navasota High School
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