Summary
Overview
Work History
Education
Skills
Timeline
Server

Chelsey Gagliardi

Getzville,NY

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Server

Texas Roadhouse
11.2023 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
  • Managed table assignments and prioritized tasks for efficient dining room operations.
  • Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Manager

DiBella's Subs
09.2020 - 10.2023
  • Assisted in managing daily operations and ensuring adherence to safety protocols.
  • Supported team members by training on operational procedures and best practices.
  • Engaged with customers to address concerns and enhance overall experience.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted to shift manager from crew member

Education

Bachelor of Arts - English Literature

SUNY Buffalo State
Buffalo, NY
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cleanliness standards
  • Team collaboration
  • Task prioritization

Timeline

Server

Texas Roadhouse
11.2023 - Current

Shift Manager

DiBella's Subs
09.2020 - 10.2023

Bachelor of Arts - English Literature

SUNY Buffalo State

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