Chelsey Hopkins
Summary
General Manager with 15+ years of experience in retail management, specializing in strategic planning, team development, and operational efficiency. Demonstrated success in exceeding sales targets, talent acquisition, and profit maximization. Recognized for leading high-performing teams and achieving top rankings in company metrics.
Overview
11
11
years of professional experience
Work History
General Manager
Athleta, Gap Inc.
Leawood, United States
09.2017 - Current
- Leads a high-volume, top-tier store with over 60 employees, consistently exceeding sales targets and growing over 3 million in volume in 3 years.
- Achieved must-win status by being the third highest volume store out of 240 within the company, ensuring exceptional performance across all metrics.
- Recognized as a District Talent Expert, facilitating talent calls, spearheading talent acquisition and development for the Great Plains District, and stretching to the California district to ensure high-performing staffing requirements.
- Trained and mentored multiple General Manager, including those at underperforming stores, and provided onboarding training for new managers.
- Attained #1 ranking in the company for YTD top credit card conversations at the June 2024 national conference, reaching 182% of the goal while continuing to exceed cards goals for consecutive 8 years.
- Analyzes sales data and market trends to identify growth opportunities, implemented strategic action plans, and evaluated profit and loss reports to control the company's optimal financials.
- Cultivates a positive and inclusive work environment, promoting collaboration, engagement, and continuous improvement through candor and feedback
- Executes all store operations, including inventory management, visual merchandising, and customer service, ensuring optimal performance.
- Developed and maintained strong relationships with customers, community partners, and stakeholders to enhance brand loyalty and drive sales. Held community events, the largest of which was over $10,000 for our Galentine Event.
- Delivered ongoing training and development for team members, cultivating future leaders within the organization and have promoted 5 managers internally by building strong internal talent.
Group Fitness Instructor
Jewish Community Center Of Greater Kansas City
Overland Park, Kansas
06.2017 - Current
- Les Mills Certified: Bodypump, Bodypump Heavy, Bodyjam, Grit, Strength Development, and Functional Strength
- NASM Personal Training Certification
- Building relationships with community to create long term health and wellness and help members achieve their goals
Training Store Manager
Lucy Activewear
Leawood, United States
07.2015 - 09.2017
- Managed all aspects of store operations, driving significant growth in sales and customer satisfaction.
- Implemented strategic merchandising plans, increasing product visibility and higher sales conversion rates.
- Developed and led a team of associates, fostering a collaborative and high-performance culture.
- Analyzed sales data to identify trends and opportunities while optimizing store layout and inventory.
- Coordinated marketing and community events to enhance brand presence and drive traffic.
- Oversaw budgeting and financials, ensuring efficient use of resources and maximization of profitability.
- Facilitated cross-functional team meetings, ensuring seamless communication and alignment on store objectives.
Education
Bachelor of Arts - Fashion Merchandising
Northwest Missouri State University
Maryville, MOSkills
- Leadership
- Team Development
- Strategic Planning
- Market Analysis
- Trend Identification
- Talent Acquisition
- Operational Efficiency
- Budget Management
- Customer Experience
- Community Builder
Additional Information - Awards Honors
- #1 Ranking for YTD Top Credit Card Conversations, Achieved the highest ranking in the company for year-to-date top credit card conversations at the June 2024 national conference, reaching 182% of the goal.
- District Talent Expert Recognition, Recognized as the district talent expert at Athleta, Gap Inc., responsible for facilitating talent calls and leading talent acquisition and development initiatives.
- "Make it Happen" Top 20 Managers Conference, Selected for the prestigious "Make it Happen" Top 20 Managers Conference in Las Vegas while at Buckle Inc., highlighting exceptional leadership and performance.
- Must-Win Store Status, Successfully drove the Athleta store to achieve must-win status within the company, ensuring exceptional performance across all key metrics and attending two top store strategic meetings with the top 5 General Managers.
Timeline
General Manager
Athleta, Gap Inc.
09.2017 - Current
Group Fitness Instructor
Jewish Community Center Of Greater Kansas City
06.2017 - Current
Training Store Manager
Lucy Activewear
07.2015 - 09.2017
Bachelor of Arts - Fashion Merchandising
Northwest Missouri State University