CHELSEY LAHLOU
Pearson Smith Realty
Leesburg,VA
1
Certification
8
years of professional experience
Property Manager with proven success leading 400-unit luxury apartment communities and operating budgets of $12 million. Directs full-cycle procurement and vendor management, capital project execution, compliance, and preventive maintenance while overseeing a 10-person leasing, maintenance, and resident services team. Drove community satisfaction ratings from 3.9 to 4.4 stars through targeted service improvements. Trusted partner to ownership, architects, engineers, and contractors in delivering complex operational and construction initiatives on time and within budget.
Work History
Property Manager
2 Years 2 Months- Directed operations of luxury multifamily communities exceeding 400 units and managed operating budgets approaching $12 million.
- Executed procurement and contract management strategies, including development of RFPs, vendor sourcing, competitive bidding, and negotiation for capital projects and operational services.
- Led cross-functional teams of over 10 leasing, maintenance, and resident services professionals while overseeing budgeting, forecasting, capital planning, and compliance.
- Oversaw successful operational launch of a major community phase, coordinating construction, purchasing, and vendor selection from the ground up.
- Achieved significant service improvements, elevating community satisfaction ratings from 3.9 to 4.4 stars.
- Cultivated trusted partnerships with ownership, architects, engineers, and contractors to deliver complex capital and construction projects on time and within budget.
- Managed property operations, ensuring high standards of maintenance and tenant satisfaction.
- Developed and implemented strategic marketing plans to maximize occupancy rates.
- Oversaw budgeting processes, optimizing financial performance through cost control measures.
Licensed Realtor
5 Years 1 Month- Achieved successful outcomes for clients by expertly guiding them through residential real estate transactions. Negotiated contracts that resulted in optimal agreements and high levels of client service.
- Guided clients through property buying and selling processes, ensuring informed decision-making.
- Developed comprehensive market analyses to identify trends and opportunities for clients.
- Negotiated contracts effectively, achieving favorable terms for clients while maintaining compliance.
Community Manager
8 Months- Oversaw daily property operations to enhance financial performance, strengthen vendor relationships, and streamline maintenance coordination. Managed operating budgets, ensured lease compliance, and implemented strategies to improve resident satisfaction. Mentored onsite associates to optimize service delivery and uphold operational standards.
- Developed and executed community engagement initiatives to enhance resident satisfaction and retention.
- Coordinated resident events and activities, fostering a sense of community among diverse populations.
- Managed communication channels, ensuring timely updates and responses to resident inquiries.
Community Supervisor
4 Years- Oversaw luxury community operations, emphasizing leasing performance, budget management, and resident retention strategies. Managed vendor partnerships and maintenance teams to align with operational goals. Engaged with leadership to drive initiatives that improve customer satisfaction and boost occupancy rates.
- Led community engagement initiatives to enhance resident satisfaction and retention.
- Oversaw daily operations, ensuring compliance with company policies and regulations.
- Developed training programs for staff, improving service delivery and operational efficiency.
Education
Bachelor's Degree
Skills
Property operations
Budget management
Capital projects
Vendor & contract management
Team leadership
Budget variance analysis
Capex planning
Lease administration
Resident relations
Preventive maintenance
Forecasting
Compliance
Accomplishments
- Windsor Communities Dream Team Leadership Award – Recognized for outstanding leadership, team development, and contributions to operational excellence.
- National Apartment Association – Best Renovation Award – Recognized as a Leadership Contributor for successfully supporting and contributing to an award-winning renovation project, demonstrating strong project coordination, leadership, and attention to quality.
Certification
Virginia Real Estate License
Timeline
Property Manager
Windsor Communities - Windsor Leesburg
06.2024 - CurrentRead More
Community Manager
KETTLER- Metropolitan At the Villages Of Leesburg
10.2023 - 06.2024Read More
Licensed Realtor
Pearson Smith Realty
07.2021 - CurrentRead More
Community Supervisor
AvalonBay Communities
04.2018 - 04.2022Read More
Howard University
Bachelor's Degree
Read More