Chelsey Offill
Colorado Springs,Colorado
Summary
Driven Billing Specialist with a proven track record at Personify Health, enhancing billing accuracy and financial reporting. Excelled in refining billing systems, mastering HIPAA compliance, and boosting customer satisfaction. Skilled in both invoice processing and team training, I significantly reduced unpaid accounts, showcasing a blend of technical expertise and interpersonal effectiveness.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Personify Health
Fresno, CA
08.2020 - 03.2025
- Investigated incorrect billings and processed refunds as necessary.
- Provided support to other departments within the organization as needed.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Performed additional duties as assigned by management team.
- Implemented new policies related to billing processes when required.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Answered customer questions to maintain high satisfaction levels.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed invoice payments and recorded information in account database.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Generated detailed financial reports for management review.
- Performed data entry into accounting software programs such as QuickBooks.
- Generated periodic reports summarizing account balances and collection activities.
- Answered customer inquiries regarding billings, payments, account status.
- Developed financial reports detailing accounts receivable aging status.
- Assisted with customer requests and answered questions to improve satisfaction.
Office Manager
Toor Farming LLC
Visalia, CA
01.2016 - 07.2020
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Processed payroll accurately ensuring all employees were paid on time.
- Updated and maintained databases with current information.
Fulfillment Specialist
Boostability
Orem, UT
09.2014 - 06.2015
- Creation of content with linking structure focus to improve search engine marketing value. Constructing quality links on known directory and social bookmarking sites.
- Implementation of link building campaigns in coordination with client SEO goals.
- Benchmarking with SEO, search engine, social media, and internet marketing industry trends and developments.
Intern
Bartlett Cocke
Houston, TX
08.2013 - 02.2014
- Document Controller, management of correspondence with subcontractors, job site walk throughs, creation of inventory management system utilizing Excel.
Education
Hermiston High School
Hermiston, ORWestern Governors University
Salt Lake City, UTSkills
- Billing accuracy
- Accounts receivable
- Invoice processing
- Refund processing
- Customer inquiries
- Financial reporting
- Billing systems and software
- HIPAA compliance
- Billing cycle management
Accomplishments
- Comptia A+ Certified
Timeline
Billing Specialist
Personify Health
08.2020 - 03.2025
Office Manager
Toor Farming LLC
01.2016 - 07.2020
Fulfillment Specialist
Boostability
09.2014 - 06.2015
Intern
Bartlett Cocke
08.2013 - 02.2014
Hermiston High School
Western Governors University
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