Karen DalPra
Chesterfield
Summary
Dynamic Billing Specialist excelling in billing accuracy and dispute resolution. Enhanced financial reporting through diligent audits, achieving a significant reduction in discrepancies. Skilled in regulatory compliance and vendor management, fostering teamwork and collaboration to drive operational efficiency.
Overview
17
17
years of professional experience
Work History
Billing Specialist
CMN Neurocare
08.2023 - 03.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Generated monthly billing and posting reports for management review.
Billing Supervisor/Trainer
Genius Solution, VIP Management
03.2019 - 07.2023
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
Software Consultant
Genius Solutions
03.2017 - 03.2023
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
- Designed, tested, installed and monitored new systems.
- Provided quality assurance testing for pre-release software through alpha and beta cycle development channels.
- Troubleshot issues during software deployment phases ensuring successful installations at client sites.
- Improved software performance by identifying bottlenecks and optimizing code.
- Consulted with clients to align future software development with customer priorities.
- Aided in software implementation for clients in medical industry, providing setup and initial training services.
- Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
- Offered software-related technical support through various communications channels.
Office Manager
R. Faye Maribao, D.O.
02.2008 - 03.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06-1980
Skills
- Billing accuracy
- Financial reporting
- Regulatory compliance
- Vendor management
- Billing systems and software
- Insurance verification
- Claims processing
- Patient account management
- Accounts receivable management
- Microsoft office and excel
- Payment processing
Timeline
Billing Specialist
CMN Neurocare
08.2023 - 03.2025
Billing Supervisor/Trainer
Genius Solution, VIP Management
03.2019 - 07.2023
Software Consultant
Genius Solutions
03.2017 - 03.2023
Office Manager
R. Faye Maribao, D.O.
02.2008 - 03.2017
High School Diploma -
East Detroit High School
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