Terry Whiting

Produced accurate end-to-end billing by validating consumption data and identifying service anomalies.
Proactively monitored daily exception logs, conducting root-cause analysis to resolve billing discrepancies.
Collaborated with RPU departments to address complex billing challenges and enhance operational efficiency.
Executed manual billings and adjustments for residential and commercial accounts, utilizing spreadsheet modeling.
Ensured accuracy of post debit/credit adjustments, maintaining integrity of the general ledger.
Consistently met all month-end closing deadlines without exception.

Managed end-to-end payroll processing for 123 employees, ensuring compliance with Collective Bargaining Agreements.
Implemented new timeclock technology and ADP software, reducing manual entry errors.
Calculated multi-rate pay, including retroactive pay, shift differentials, and holiday pay accurately.
Maintained detailed Excel spreadsheets for vacation and sick time to ensure accurate reporting.
Facilitated employee onboarding and managed FMLA and benefits paperwork effectively.
Executed monthly payroll calculations, improving accuracy of corporate financial reporting.
Collaborated with City of Rochester Transit to manage transit pass inventory and sales operations.
Processed high-volume cash deposits exceeding $25,000 daily, ensuring strict security compliance.

Payroll and Reporting: Managed full-cycle bi-weekly payroll for over 100 employees, including union nursing staff and non-union management, ensuring compliance with collective bargaining agreements. Collaborated with senior leadership to process salary adjustments, pay increases, PTO accruals, and leaves of absence. Onboarded new hires on ADP payroll systems and time-clock procedures, decreasing payroll discrepancies. Administered payroll deductions, including complex garnishments, levies, and benefit premiums. Facilitated HR benefits enrollment and tax documentation, providing employee support on company policies and compliance. Medical Billing and Admissions: Executed revenue cycle management by billing Medicare, Medicaid, and VA insurance, using appropriate CPT/ICD-10 codes, ensuring timely reimbursement. Partnered with clinical staff and MDS coordinators to verify documentation accuracy for reimbursement. Managed the resident admissions process, including insurance verification, eligibility, and collaborative placement assessments with social services. Accounts Payable/Receivable and Financial Operations: Processed full-cycle Accounts Payable, managing weekly vendor payment runs, and account reconciliation. Collaborated with management to ensure accurate cash disbursement and vendor statement reconciliation. Managed petty cash, resident trust accounts, and incidental fund disbursements in compliance with facility policies. Served as the primary backup for Accounts Receivable, facilitating cash posting and invoice aging.