Chelsey Washington
Lehigh Acres,USA
Summary
Experienced customer service associate skilled in effectively managing customer needs and meeting company demands. Demonstrated talent for providing exceptional service and maintaining positive customer relationships. Adept at navigating complex situations and resolving issues to ensure customer satisfaction. Committed to delivering high-quality support and contributing to the overall success of the organization.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist (float)
Florida Cancer Specialists
Fort Myers, FL
06.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Patient Access Specialist
Lee health
09.2022 - 05.2023
- Handled all incoming calls.
- Organized and updated appointment schedules.
- Conducted insurance verification procedures.
- Ensured accuracy of records within electronic health record database.
Customer Service Associate
The Home Depot
03.2015 - 02.2022
- Customer relations, Inbound and outbound calling
- Shared detailed information regarding Products, services we off and options to help customers make decisions
- Educated customers on special pricing opportunities and company offerings
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Credit card payment processing
- In-store support
- Customer service
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Consulted with customers regarding Products and services they need, addressing customer concerns
- Interviewed customers regarding their issues and reported feedback to management team
- Evaluated customer account information to assess current issues and determine potential solutions
Cashier
McDonald's
04.2011 - 01.2013
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Processed customer payments quickly and returned exact change and receipts
Education
High School -
Douglas County High School
05.2008
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Customer service
- Patient registration
Timeline
Patient Service Specialist (float)
Florida Cancer Specialists
06.2024 - Current
Patient Access Specialist
Lee health
09.2022 - 05.2023
Customer Service Associate
The Home Depot
03.2015 - 02.2022
Cashier
McDonald's
04.2011 - 01.2013
High School -
Douglas County High School